Quality & Patient Experience Coordinator-Physician Services
Company: Frye Regional Medical Center
Location: Hudson
Posted on: April 25, 2024
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Job Description:
Job SummaryResponsible for developing, implementing, and
evaluating an operational plan in physician practices that supports
the clinical quality and patient safety strategies and initiatives.
- -COMPANY DESCRIPTIONFrye Regional Medical Center, located in the
beautiful foothills of North Carolina is a 355-bed acute care
hospital, 81-bed Behavioral Health facility and more than 70
primary and specialty care providers. -Essential FunctionsDevelop,
implement, monitor, and evaluate plans to achieve quality and
patient safety improvement goalsEngages providers in strategies to
improve outcomes through collaborative partnershipsResponsible for
the implementation of the LifePoint Foundational Five quality
improvement processes and other LifePoint quality and patient
safety initiativesServes as a Patient Safety Champion to infuse a
culture of patient safety, including an increased awareness and
identification of patient safety concernsEnsures the development
and delivery of nursing education/competencies to all clinical
staffManages high risk patient population and functions as a
coordinator across multiple care settings to assure appropriate
utilization of clinical and community resources to drive patient
safety, clinical quality, and improved outcomes.Develop an annual
patient care plan to ensure all quality care metrics are addressed
for attributed patients; Create and maintain patient tracking and
productivity reports to facilitate care coordination and identify
patients with care opportunities (i.e. Annual Wellness Visits,
clinical gaps in care); Coordinate with patient scheduling,
facilitate and coordinate patient outreach and facilitate pre-visit
screening to promote patient adherence and to close quality care
gaps.Work with vendors and external partners to obtain beneficiary,
utilization, and quality data; Responsible for data collection,
dashboards, and management of data delivery to providers and all
other stakeholders; Use analytical reasoning to measure the impact
on key performance and quality metrics.Work collaboratively with
providers and practice staff to infuse a culture of accountability,
steadfast quality focus, teamwork, coordination, transformational
workflows, continual improvement, and care innovation to contribute
to the quality and patient safety initiatives.Knowledge of
continuous quality improvement principles, practices, methods, and
tools; Actively participates or leads Performance Improvement
TeamsSkilled in effective education, coaching, team building and
facilitation skillsDirect and drive the implementation, training
and hardwiring of tactics and evidence-based practices to improve
patient/family experiences, engagement and satisfaction.Technology
skills include proficiency with the electronic health record,
specifically the clinical record, basic excel and use of payer
database systems. Responsible for working side by side with
clinical support staff and providers to train and optimize the use
of the EHR to document and close quality metrics.Serves as a
Quality Cohort Team Member to provide consultative guidance in the
development and implementation of a National Quality Program for
Ambulatory Physician Practices.Perform other duties as assigned.
-Benefits - -Wide range of benefits options!Here at Frye, -you
choose your own -Medical, Dental, and Vision plans from a variety
of competitive options that give you the coverage that best fits
your needs.HSA401(K) retirement plan contributionsGenerous Paid
Time OffAccident & Critical Illness InsurancePrescription
Assistance with OptumRxIncome protection programs for the entire
family such as life insurance, Short/Long-term Disability, and
Identity Theft.Employee Assistance program at no cost to you to
provide emotional, legal, financial, and daily life support for
your entire household. -Services are available 24 hrs. a day, 7
days a week.Free travel and entertainment discount program to
ensure you enjoy your time away from work. -Why join our team?Frye
Regional Medical Center employs more than 1500 professional and
clinical staff. -Our medical center is a 355-bed acute care
facility which offers a broad array of inpatient and outpatient
care. -Frye Regional Medical Center is dedicated to providing
patients with a full range of services to meet the healthcare needs
of our community. -We believe our employees are our most valuable
assets in accomplishing this goal and we have made great strides to
ensure employee satisfaction. -If you are passionate about changing
lives, we are looking for you!Minimum EducationAssociate's Degree
in Nursing requiredBachelor's Degree in Nursing preferred -Required
SkillsRequires critical thinking skills, decisive judgment and the
ability to work with minimal supervision. Must be able to work in a
stressful environment and take appropriate action.Licenses: Current
RN license to practice in NC (NC licensure or multi-state (compact)
license). Certifications: CPPS or CPHQ preferred (Certification
required within one year)Minimum Work ExperienceMinimum of 2 years
in a clinical practice setting; prefer Provider Practice Management
or Patient SafetyEqual opportunity and affirmative action employers
and are looking for diversity in candidates for employment:
Minority/Female/Disabled/Protected Veteran
Keywords: Frye Regional Medical Center, Greenville , Quality & Patient Experience Coordinator-Physician Services, Other , Hudson, South Carolina
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