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Collections Specialist I

Company: TD Bank
Location: Greenville
Posted on: February 16, 2020

Job Description:

267853BRJob Title:Collections Specialist ITD Description:About TD Bank, America's Most Convenient BankTD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .Auto req ID:267853BRDepartment Overview:Reduce losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.Country:United StatesJob Requirements:High School Diploma or GED requiredAbility to develop strong phone skills to effectively work with customersDeveloping negotiation skills to arrive at best overall solutions within established guidelinesSales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect paymentsAbility to learn and explain wide variety of consumer loan product detailsWriting ability to clearly document callsPC skills sufficiencyAccountabilityCustomerSupport the Bank's Customer Service StrategyContribute to decisions that impact the well-being of TD, its customers and stakeholdersProvide excellent customer service when dealing with internal partners, vendors or our customersSupport quality service delivery at every interactionContribute to the ongoing improvement of the partner/customer experience within the teamMake outbound calls via an automated dialer or takes inbound customer phone calls to negotiate payment arrangementsCollect payments on early delinquent accounts, obtaining commitments from customers late on loan payments according to established proceduresCoordinate with attorneys, realtors, credit counselors, servicing representatives, and internal Company personnel to facilitate collection activitiesDocument calls, attempted calls and other account-related activities to customers and third parties thoroughly on computer system to maintain current account status. Schedule accounts for follow-upResearch customer accounts to resolve payment disputes. Communicate with other departments as necessary to obtain and verify information. Follow up with customers to ensure matters are resolved and payment terms are agreed uponOrder and send letters and other correspondence to make initial contact or follow up with delinquent customersDetermine reasons for customer delinquencies and uses standard methods and procedures to secure paymentEvaluate customer's capacity to handle the debt. Identify reasons why customers can or cannot payAssist customers in processing insurance claims and requests for contractual rebatesReview accounts for adherence to department policies as well as state and federal laws and regulationsComplete necessary account documentation, involving inside and outside personnel as needed, and may recommend accounts to be reviewed for foreclosure, repossession, charge off, and or litigationWork with customers or agents of customers to resolve delinquency and avoid default or adverse actionShareholderParticipate in activities to help promote growth and development of the community and help create a positive image for TDSupport cost savings opportunitiesSuccessfully complete all required job specific, compliance-related training. Understand, utilize and follow compliance/risk and control programsComply with internal / external audit and regulatory requirements. Contribute to prompt and comprehensive response to all external audit, regulatory and compliance requests and findings. Maintain appropriate records of action plansRemind borrowers of financial obligations and explains implications of debt nonpaymentTake action as appropriate to mitigate the banks exposure. Comply with all pertinent department/bank policies and proceduresMay initiate loss mitigation activities after approval of foreclosure. May coordinate auctions and other collection and recovery activities to secure maximum payback for Company owned propertyMay recommend negotiated settlements to maximize recovery and minimize losses. Assist in developing and executing bidding strategiesMay process and collect insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accountsEmployee/TeamBe engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experienceHours:T-S 8am - 5pm & M-F 1pm - 10pmJob Description:Demonstrate sufficiency in a range of processes, procedures and systems to perform assigned tasksUnderstand how the assigned duties relate to others in the team and how the team integrates with othersHandles own workload, coordinate tasks and services with othersRecognize and solve routine problems that can occur in their own work area without supervisory approvalEvaluate and select solutions from established optionsFollow standardized procedures and practices and recommend opportunities to improve process in their own work areaUse communication skills to exchange technical or process information with composure and ensure underlying details are clarified Determine reasons for customer delinquencies and use standard methods and procedures to secure payment. Identify reasons why customers can or cannot pay Identify type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly Develop familiarity with debt management counseling and information to provide to customers as necessary Suggest changes or modifications to policies and procedures to supervisor based on day-to-day observations and activitiesServe as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)Inclusiveness:At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.Province/State:South CarolinaCity:GreenvilleWork Location:Greenville Campus Building A - 200 Carolina Point ParkwayBusiness Line:TD Bank AMCBJob Category - Primary:Operations & UnderwritingJob Category(s):Operations & Underwriting**Province/State (Primary):South CarolinaCity (Primary):GreenvilleJob Family:Retail / Commercial OperationsTime Type:Full TimeEmployment Type:RegularFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Keywords: TD Bank, Greenville , Collections Specialist I, Accounting, Auditing , Greenville, South Carolina

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