Specialty Collections Representative
Company: Shellpoint Mortgage Servicing
Location: Greenville
Posted on: January 10, 2021
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Job Description:
Position overviewDo you enjoy negotiating, solving problems, and
providing excellent customer service? We need enthusiastic and
success-driven telephone professionals to join our Collections
team. If selected, you'll work in our fast-paced call center,
locating and contacting homeowners across the country to collect
past-due mortgage payments. You'll create a positive customer
experience for every homeowner by identifying their issues and
developing practical payment solutions that help them get current
in their mortgage payments. We are a growing company who likes to
reward our top performers with advancement opportunities and a
lucrative bonus structure. We're looking for assertive and
well-spoken yet compassionate negotiators who are dependable,
service-minded, and results-oriented. This position also involves
communicating to clients and homeowners via written
correspondence.Who we areShellpoint Mortgage Servicing (SMS) is
America's 4th-largest third-party mortgage servicing company. What
is mortgage servicing? Our clients are businesses that own mortgage
loans (such as banks and real estate investment firms); on their
behalf, we manage (or "service") their loan portfolios: We collect
homeowners' mortgage payments, pay homeowners' tax and insurance
bills, and help homeowners in default to get current.Duties &
responsibilities* The successful candidate will:* Demonstrate
positivity, courtesy, and helpfulness when dealing with every
homeowner.* Use a blend of manual and automated calling strategies
to locate delinquent homeowners, contact them, identify their
issues, and set up customized payment strategies that cure their
delinquencies.* Develop workable payment solutions that satisfy
both our clients/investors and our company.* Contact homeowners
more frequently as their delinquency increases.* Process
homeowners' mortgage payments.* Arrive at work on-time for all
shifts. Reliable transportation to work* Achieve company
performance goals.* Take part in continuous, on-site, free training
in company policies/procedures and industry regulations.*
Consistently represent SMS in a positive and professional
manner.Skills & abilities* The successful candidate needs:* English
fluency.* The ability to communicate via email with little to no
grammatical errors.* Outstanding negotiation and telephone
communication skills.* Familiarity with Internet-based search
techniques (including the use of skip-tracing solutions).* The
ability to maintain professional conduct with people of any mood or
personality type.* Excellent reasoning and research skills; the
ability to see the "big picture" and manage the details.* The
ability to safeguard confidential customer and company
information.* A solid work ethic, high integrity, a positive
attitude, and strong attention to detail.* The ability to follow
instructions but work with minimal direct supervision.* Excellent
keyboard skills.* Proficiency with Microsoft Windows-based
computers and Microsoft Office software (Word, Excel, Outlook,
etc.).* Spanish or bilingual is a plus.Education & experience*
College degree preferred, High-school diploma (or equivalent)
required.* Over 1 year of collections experience (preferred, but
not required).* Familiarity with lending-related terminology and
processes (preferred, but not required).Work hours* Monday-Friday,
we have the following positions:* 8 a.m. to 5 p.m.* 10 a.m. to 7
p.m.* Noon to 9 p.m. (Houston only)* 2pm-11pm (Houston only)* 3
p.m. to midnight (Greenville only)* We are also open every Saturday
(8 a.m. to 3 p.m.) and the last Sunday of each month (4 p.m. to 9
p.m.); some weekend work is required. - Saturday shifts are 4 hours
in length and assigned on a rotational basis.* Evening/night
positions include a shift premium.* Weekend workers may get a
half-day off during the week.* Overtime may be available.Benefits*
Advancement opportunities.* Lucrative, fixed bonuses* Three weeks'
PTO (paid time off)* Paid holidays.* Medical, dental, vision, life,
and pet insurance.* Short- and long-term disability insurance.*
Convenient, company-paid downtown parking.* Adoption- and
tuition-assistance programs.* 401k matching program.Physical
Demands/Work Environment/DisclaimerMust be able to remain in a
stationary position for long periods of time. Must be able to
effectively access/operate and interpret information on computer
screens, documents, and reports. Must be able to effectively
communicate with all homeowners. Nothing in this job description
restricts management's right to assign or reassign duties and
responsibilities to this job at any time.
Keywords: Shellpoint Mortgage Servicing, Greenville , Specialty Collections Representative, Accounting, Auditing , Greenville, South Carolina
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