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Senior Product Manager, Client Billing (Remote)

Company: FreshBooks
Location: Greenville
Posted on: January 12, 2022

Job Description:

FreshBooks Has a Big Vision

It turns out--- unicorns are real! In fact, FreshBooks just became one after raising our valuation to more than $1 billion. And ever since launching in 2003, we've been on a steady incline towards one goal: Building easy-to-use accounting software for small business owners. It's the goal that's driven us to expand into five offices, serving customers in over 160 countries. And it's the goal we'd love for you to be a part of as a member of our global team as we continue our journey.

Known for extraordinary product and customer service experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries, with offices in the U.S., Netherlands and Croatia.

The Opportunity:

As we continue on our mission to serve owners globally, you'll be leading the vision and strategy for Client Billing, the tip of the spear that will transform how our customers bill and get paid quickly in the modern future.

Reporting to the Product Director of Client Billing and Payments, you will work across teams and stakeholders and across the entire product lifecycle - Taking ideas from inception, defining and refining opportunities, working with Design and Engineering to bring the idea to life, working with Sales and Marketing to launch, and working with Support to learn and iterate.

If you're ready to take on a global challenge, bring solutions to life that will impact millions of customers, and be part of a positive change for business owners -- this job is for you!

Specifically in this position you will:
Spend time with customers to develop a deep empathy for the challenges of small businesses, and document, analyze, and synthesize their needs into a compelling product vision
Work hand in hand with a designer to explore, critique, and test designs with real customers to translate customer insights into simple, effective UX
Be the leader of our product, and voice of the customer within your scrum team, so everyone knows what they're building and why
Ensure the team's always working on the most important things, knows what's next, and knows when they're done - this means planning sprints, and writing user stories
Make the thousands of critical decisions, and shoulder the dirty work - reviewing legal contracts, copy, support issues, etc. - that helps your team charge forward without stall
Collaborate with partners in marketing, support, and beyond (think C-Suite) to develop and deliver on our product life cycle
Understand the unit economics of our business, know which one you're trying to impact, and how to know if you're successful
Be responsible for your results and report out to partners and execs on the engagement of products launched in-market
Be the team's primary communicator and presenter, ensuring the rest of the org, executives, and other stakeholders are made aware of all major decisions and their implications

What you have:
You're strategic; you have the ability to think "big picture" and develop a compelling vision for your product
You're customer-centric, able to develop a deep understanding of the customer and their challenges
You're a passionate leader and an excellent communicator, able to communicate effectively with all layers of the organization
You're driven by impact and business results. Able to translate a customer problem into a market opportunity and a business case
You're technically savvy and comfortable working with a team of developers to understand the challenges and trade offs that come with building your product so that you are able to agree on the best approach.
You're not a project manager, but you're not afraid to act like one - be willing to roll up your sleeves to help your team get things done
6+ years experience in product management and a track record of growing the business through a combination of product innovation and enhancements
Shown ability to develop compelling go-to-market strategies across multiple channels, and measure your impact
A history of bringing major features to market fast, and iterating based on customer feedback (familiarity with "lean" methodologies)
Experience working with Consumer facing products

What we can promise you:
A dedicated and talented product team that employs lean agile practices to deliver game-changing experiences
A team with deep industry expertise to help you hone your craft in the ways of product management, business planning, and payments
An incredible growth opportunity; you'll learn a lot about what it takes to ship great software -- and you'll learn it from the best people out there
The opportunity to deliver product features that instantly get used by millions of users around the world. We follow user-centered design in everything we do, and you'll be spending your first month on our support team (as all new FreshBookers do), just talking to them
An opportunity to contribute to an award-winning Product Development team where data and research matter more than opinions

What You'll Love About Working Here:
Three-week onboarding that brings you up to speed on our brand, product, and most importantly, our customers. It's an awesome opportunity to dive in and understand what we're all about and build your network within the company. Plus, there are prizes!
Our ever-expanding global team cares about making accounting incredibly easy for business owners around the world.
Amazing growth and mentorship opportunities from a team with a laser-focused mission of shipping extraordinary experiences.
Collaborative remote or hybrid model with a global team
A work/life balance you can brag to your friends about:
Two weeks parental paid leave and paid leave top-up
Health & dental coverage tailored to your local office
Generous time off - including vacation, volunteer, and innovation days
Health and Wellness credits
Learning and development opportunities that are both in-house and external
Retirement savings programs matched to your local office
Stock options for all full-time employees
And finally, we have fun at work...Want to start a chess team? Awesome. Want to host a homemade-ice-cream-making Zoom night? Whatever your passion is, bring it to FreshBooks, tell others about it, and enjoy what you do every day.

Why Join Us:

We're a motivated bunch, with our eyes laser-focused on shipping extraordinary experiences to businesses. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one, right here in downtown Toronto.

Apply Now

Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!

FreshBooks is an equal opportunity employer that embraces the differences in all of our employees. We celebrate diversity and are committed to creating an inclusive environment for all FreshBookers. All applicants are evaluated based on their experience and qualifications in relation to this position.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or

Keywords: FreshBooks, Greenville , Senior Product Manager, Client Billing (Remote), Accounting, Auditing , Greenville, South Carolina

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