Vendor Manager - Banking/Finance (REMOTE)
Posted on: May 14, 2022
This is a Remote position. Candidates can work anywhere in the
Railsbank is the world's leading global open banking platform that
gives customers access to prototype, build, and scale financial
products on 4 continents with one contract and one set of APIs. The
company was founded by serial Fin-Tech entrepreneurs who previously
founded successful and award winning companies like Currency Cloud
(recently sold to Visa for $1B) and Evolution.
Railsbank is in growth mode with hundreds of clients globally, over
5.5 million end user accounts, VC funding from top firms like
Clocktower Ventures and Visa and the most globally-enabled,
digitally-native product in the Fin-Tech platform space. We
recently announced our US launch with our new Credit Card as a
Service offering, aimed at allowing any company to build futuristic
credit cards and lending products that live inside their user
Since starting in 2016 in London, Railsbank is now the only
platform capable of issuing multiple financial products on 4
continents including USA, Europe, SE Asia, and Australia. Fresh off
the back of a new $70M VC raise, we are looking for exceptional
people who share the same core values to join team Railsbank in N.
We are looking for a smart, ambitious, and hardworking Partner
Operations Specialist that will join our team launching our Banking
as a Service (BaaS) platform in North America! You will be
responsible for managing key vendors and partnerships used to
deliver our card solutions. Specifically, you will manage our card
processing and card fulfillment partners and also manage our
operational relationship with the card networks (Visa, MC etc..)
and our debt facilities. You will be responsible for the timely and
accurate launch of new card programs through successful completion
and testing of program configuration. You will also ensure smooth
ongoing customer experience through adherence to vendor SLAs and
Work in fast paced real-time daily operations and ensure best in
class product delivery and ongoing support for key operational
What You'll Do
Work with Processor to ensure programs are accurately configured
according to customer specifications. Perform all testing and
confirm end-user validation.
Work with Card Fulfillment partners to ensure timely and accurate
delivery of cards and fulfillment materials to support new customer
launches. Monitor and maintain required inventory levels to
maintain consistent card delivery.
Maintain operational relationships with card networks through
delivery of required reports and also keep abreast of new mandates
and product features.
Develop OKRs (Objectives and Key Results) for critical vendors.
Develop internal reporting and monitor SLA's in accordance with
contractual standards. Use a continuous improvement approach to
consistently make positive changes and improvements.
Support and host regular business review sessions with key partners
(such as Quarterly Business Reviews (QBRs)) to review performance
and identify areas for improvement.
Develop and maintain Policy, Procedure and Training guides covering
key operational processes.
Investigate and respond to service escalations and product
inquiries when needed and coordinate responses among key
Who You Are
You have 5+ years of experience working in financial service
operations environments with strong preference for experience
working with card (credit and debit) products
You have experience managing external partners/vendors that are
critical service providers supporting operations. You are
comfortable in this role and have demonstrated history of
establishing and maximizing partner relationships.
You have the ability to work in a very dynamic, fast-paced and
You have strong planning and organizational skills as well as
attention to detail
You have a proven track record of achieving numerous goals in a
timely manner, exercising good judgment and sound decision-making
You are a strategic problem solver with strong analytical skills
who will rely on relevant data to find solutionsYou are able to
understand complicated systems and processes and simplify them. You
are a strong communicator who identifies and removes blockers,
encourages collaboration, and, most importantly, continuously looks
for ways to improve how we work
What we look for in our team members and our values
Being an integral part of the Railsbank team and sharing our values
is important to us.
The environment at Railsbank is fast-paced, exciting, and dynamic.
It suits people that love to collaborate and support
We are all driven by the same values and are looking to welcome new
people to the team that share these values.
Our values are: excellence, accountability, work/life balance,
trust, fun, inclusive, friendship, noble cause, and respect.
Equal Opportunities Employer: Railsbank is an Equal Opportunity
Employer and does not discriminate on the basis of race, religion
or belief, colour, sex or gender identity, sexual orientation, age,
disability, national origin, marital status, or any other basis
covered by appropriate law.
Due to the nature of our business, a prerequisite of this role is
satisfactory to US background checks on you, to help us safeguard
our customers, end users, and our team. By applying for this role,
you are aware that this is a condition of an employment offer.
Keywords: Railsbank, Greenville , Vendor Manager - Banking/Finance (REMOTE), Accounting, Auditing , Greenville, South Carolina
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