Senior Operations Manager

• Mentor and motivate the assigned operational team(s) for the company to ensure company goals are achieved
• Develop and grow the assigned team to meet staffing and business forecasts and maintain a structure sufficient to meet organizational goals and objectives
• Monitor associate productivity, quality of customer interactions, and other appropriate metrics to ensure performance expectations are achieved; provide meaningful and timely performance coaching and feedback to assigned staff as necessary
• Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
• Partner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, enhance the customer experience, improve quality, and eliminate waste
• Drive innovative solutions to improve the customer experience What should you already know to be successful as an Senior Operations Manager?
  • Minimum of bachelor's degree required.
  • Minimum of five (5) years' experience in auto finance originations and/or servicing, finance operations, or a related field required
  • Minimum of two (2) years' experience building and leading teams and managers required, including the ability to hire, develop, motivate, and deploy human resources to build a highly engaged and high performing team
  • Exceptional critical thinking, problem-solving, and decision-making skills
  • Demonstrated ability to establish and enhance processes and leverage technology to improve business results
  • Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
  • Demonstrated ability to establish and enhance processes to improve business results
  • Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities Employment Requirements:
    • Must be able to pass a criminal background check
    • Remain in a stationary position up to 50% of the workday
    • Constantly operate a computer and other standard office equipment
    • Talk and hear to exchange accurate information
    • The position does require travel, up to 10%
    • This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pm
      
      2023 California Applicant Privacy Notice
      
      GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
      
      Please visit www.glsauto.com for information about our great company and other amazing opportunities
      
      Applicants have rights under Federal Employment Laws
      
      Family and Medical Leave Act (FMLA)
      
      Equal Employment Opportunity (EEO)
      
      Employee Polygraph Protection Act (EPPA)

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