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Sr Business Application Specialist - Fraud (US)

Company: TD Bank
Location: Greenville
Posted on: June 1, 2024

Job Description:

Work Location:
Charlotte, North Carolina
Pay Details:
$110,760.00 - $178,880.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Enterprise Enabling Functions
Job Description:
As the business application manager/owner and top functional expert, the Sr. Business Application Specialist creates and delivers strategies, roadmaps, forecasts, manage relationships with various business partners and responsible for compliance/risk and governance for the application. Responsible for review/sign off of all project documentation, test results and sign-off for all system deployments.
Depth & Scope:

  • Recognized as top level expert within the company and require significant in-depth and /or breadth of expertise in own complex field and knowledge of broader related areas

  • Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work

  • Integrates knowledge of the enterprise function's or business segment's overarching strategy in leading on design policy formulation operating standards within one or more area of expertise

  • Advises on execution strategy and leads the development and deployment of business application management functional programs or initiatives

  • Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of business application management

  • Requires innovative thinking to develop new solutions

  • Works within general policies and industry guidelines

  • Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context

  • Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program

  • Develops and leads business application strategy roadmap, as well as provide approval and prioritization of technology changes deployments. Decisions on choice of vendor, application functionality/feature, business rules; ensure changes are aligned with application strategy & roadmap

  • Coordinates with key leaders to determine required capabilities, prioritize the portfolio of new programs, and promote usage of application capabilities

  • Ongoing alignment to ensure capability needs

  • Establishes and oversees budgets and ensure approved funds are appropriately utilized to achieve business objectives

  • Ensures appropriate risk controls are in place, are executed effectively and accountable to adhere to guidelines and regulatory requirements under control partner direction (e.g., Privacy, Legal, Compliance, Office of the Chief Data Officer, etc.)

  • Accountable for overall mapping of processes (current and future state) for application functions/features to support business objectives and/or implements operational and continuous improvements to business processes to maximize efficiencies and leverage synergies

  • Activities range from change management support and communication support to ensure changes to features/functions or business rules/processes meet's application owner's requirements

  • Responsible for risk and audit management and assessments (eg. BARA/BTRA, Basel, ORM review/pRCSA) and ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and Office of the Chief Data Officer

  • Oversees budget management and reporting as well as provide business application owner decision support

  • Oversees adherence to SLA, issue management, issue communication, vendor management, user group support and promoting adoption

    Education & Experience:

    • Undergraduate degree or technical certificate

    • 10+ years relevant experience

    • Advanced knowledge of businesses supported, applications supported, bank's PDLC methodology, business testing, project management, change management and governance standards

    • Knowledge of function policies, procedures and practices

    • Analytical and problem-solving skills are required

    • Knowledge of current and emerging competitor and market trends

    • Skill in mentoring, coaching and performance management

    • Skill in using computer applications including MS Office

    • Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives

    • Ability to communicate effectively in both oral and written form

    • Ability to work collaboratively and build relationships across teams and functions

    • Ability to work successfully as a member of a team and independently

    • Ability to exercise sound judgement in making decisions

    • Ability to analyze, organize and prioritize work while meeting multiple deadlines

    • Ability handle confidential information with discretion

    • Ability to contribute to strategic direction of the function and provide advice to senior leadership

      Preferred Qualifications

      • Advanced experience within fraud

      • Financial industry experience

      • Project management experience

      • Experience with Confluence and Jira

        Customer Accountabilities:

        • Owns and/or maintains 3 year roadmap to establish vision, clarity, and alignment with the strategic and tactical direction of the business

        • Business application lead/owner/manager for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment, priorities, plans, communication

        • Deployment and change management for initiatives relating to applications owned/managed

        • Application and Technology budget owner/manager (excluding Innovation)

        • Business SME ownership/input as required into project artifacts (ideation, business case, BRD, DIA, SRS, etc)

        • Ensures that all guidelines and controls are in place to ensure customer information is protected and that the application is compliant from a risk/privacy perspective, including adherence and compliance with enterprise application / data lifecycle practices for own work and the work of others

        • Responsible for access approvals and access attestation

        • Manages/Owns the infrastructure/operational budget for the application and prioritizes and approves initiatives to ensure the correct items are being worked on

        • Works with business partners to provide input on possible work processes and system changes required to support their business

        • Participates in large Enterprise programs as a SME for business functionality of the applications owned/managed

        • Reviews all Business Application Risk Assessments (BARA)annually and participate in Basel Data Governance Ongoing Compliance Program or any other regulatory reviews as required

        • Responsible for communication to business partners of any planned system outages that impact their channel/business process

        • Reviews and signs-off of all project documentation as well as for the deployment

          Shareholder Accountabilities:

          • Coordinates with relevant stakeholders to support the development sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions

          • Owns overall accountability for risk and controls for the application and manages risk assessments and testing

          • Ensures adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer

          • Reviews and approves all in-take requests for new projects and provide directions as required on the initiative

          • Tracks individual progress of each active project and assist in the preparation of monthly project reporting and partner/executive dashboard reporting

          • Builds and maintains positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project in-take requests.

          • Maintains an end to end view of the customer, business and processes to be able to triage new requests based on changing partner needs.

          • Identifies and understands emerging risks related to project activity and ensure business requirements and solutions appropriately mitigate risks

          • Ensures the team maintains compliance and procedure guidelines to support satisfactory audit results

          • Manages relationships with project team members, third party vendors/ service partners, other technology and client areas as appropriate

          • Manages and/or oversees the implementation of solutions and work closely with key business leaders to optimize and maximize the availability of service, efficiency, and effectiveness

            Employee/Team Accountabilities:

            • Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

            • Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

            • Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

            • Participates in personal performance management and development activities, including cross training within own team

            • Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

            • Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

            • Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.

            • Contributes to a fair, positive and equitable environment that supports a diverse workforce

            • Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

            • Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)

              Physical Requirements:
              Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

              • Domestic Travel - Occasional

              • International Travel - Never

              • Performing sedentary work - Continuous

              • Performing multiple tasks - Continuous

              • Operating standard office equipment - Continuous

              • Responding quickly to sounds - Occasional

              • Sitting - Continuous

              • Standing - Occasional

              • Walking - Occasional

              • Moving safely in confined spaces - Occasional

              • Lifting/Carrying (under 25 lbs.) - Occasional

              • Lifting/Carrying (over 25 lbs.) - Never

              • Squatting - Occasional

              • Bending - Occasional

              • Kneeling - Never

              • Crawling - Never

              • Climbing - Never

              • Reaching overhead - Never

              • Reaching forward - Occasional

              • Pushing - Never

              • Pulling - Never

              • Twisting - Never

              • Concentrating for long periods of time - Continuous

              • Applying common sense to deal with problems involving standardized situations - Continuous

              • Reading, writing and comprehending instructions - Continuous

              • Adding, subtracting, multiplying and dividing - Continuous

                The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
                Who We Are:
                TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
                TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
                Our Total Rewards Package
                Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (
                Additional Information:
                We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
                Colleague Development
                If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
                Training & Onboarding
                We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
                Interview Process
                We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
                If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
                All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
                Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Keywords: TD Bank, Greenville , Sr Business Application Specialist - Fraud (US), Accounting, Auditing , Greenville, South Carolina

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