Business Risk and Controls Manager

Company: First Horizon
Location: Charlotte
Posted on: January 3, 2026

Job Description:

Location: On site in Memphis, TN or Charlotte, NC. Summary: The Business Risk and Controls Manager supports the Marketing and Product Management organization. This role sits in the first line of defense and is responsible for managing the risk and control framework for product and marketing within the bank. This role involves identifying, assessing, and mitigating operational, compliance, and strategic risks to ensure the banks safety, soundness, and adherence to all regulatory requirements. The role works directly with the second line of defense risk management and third lines of defense (risk management and internal audit) to ensure appropriate execution of risk activities including assessment of risk, development and oversight of controls, identification and escalation of issues, and governance and reporting. Job Responsibilities: Risk Management and Controls Lead the identification and assessment of risks related to the product life cycle, including new product development, process changes, and strategic initiatives. Design, implement, and monitor internal controls to mitigate identified risks effectively. Conduct regular risk and control self-assessments (RCSAs) to ensure proper coverage and alignment with the banks risk appetite. Oversee the tracking and remediation of risk issues, control gaps, and deficiencies. Analyze root causes of risk events and losses and implement corrective actions to prevent recurrence. Policy and Governance Provide risk advisory and guidance to business process owners, ensuring adherence to enterprise risk frameworks and policies. Serve as the primary point of contact for audits, regulatory exams, and internal testing, coordinating with stakeholders to provide timely and accurate information. Develop and maintain robust documentation for policies, procedures, and control processes. Contribute to the banks overall risk culture by providing training and ongoing education to business unit partners. Monitoring and Reporting Develop key risk indicators (KRIs) and monitor performance against established thresholds. Prepare and present regular risk reports to management and governance committees, detailing the business units risk profile, emerging risks, and control effectiveness. Monitor business unit activities to ensure ongoing compliance with applicable laws, regulations, and internal standards. Required Qualifications/Knowledge, Skills, and Abilities: Bachelor’s degree and 6 or more years of operational and enterprise risk management experience in a first or second line of defense capacity. Experience leading teams through change by creating a compelling vision for transformation. Strong project management skills with ability to manage multiple concurrent projects successfully and a proven track record of strong execution on major initiatives. Proficient at collaborating across business units and lines of defense and working with stakeholders to resolve complex issues. Experience managing enterprise and operational risk programs at a large financial institution. Experience interacting with federal banking regulators including preparing for exams, presenting materials, and articulating the business unit’s risk management roadmap. Ability to articulate the connections across risk programs and influence stakeholders to leverage risk data in business decision-making processes. Proficiency at assessing current processes with an eye towards efficiency and automation. Strong oral and written communication skills with ability to communicate at all levels of an organization. Proven ability at collaborating across the enterprise to solve complex challenges. Demonstrated ability to influence change across the organization. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Keywords: First Horizon, Greenville , Business Risk and Controls Manager, Accounting, Auditing , Charlotte, South Carolina