Specialist II, Complaints
Company: Resurgent Capital Services
Location: Greenville
Posted on: April 1, 2026
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Job Description:
About Us Fueled by a fundamental belief in innovation, Resurgent
Capital Services is an industry-leading financial services company
in our sector. It all began 25 years ago when a small group of
successful entrepreneurs had a vision for a new type of asset
receivables company. One with a commitment to superior service and
a personal touch with every interaction. We believe that
demonstrating integrity in everything we do, maintaining a strong
commitment to compliance, and doing things the right way is a
sustainable business model. We want you to feel like your work has
an impact and makes a difference every day. Join us as we develop
strategies for change and transform the trajectory of your career!
Notice for California Residents - California Privacy Policy Summary
The Compliance Specialist II logs, investigates, and responds to
Complaints and Formal Inquiries from consumers and federal and
state regulators. This position reports to the M anager of
Complaints & Regulatory Affairs. Roles & Responsibilities Draft
accurate and persuasive responses to complaints received. Ability
to assist with reviewing and approving responses. Understand and
apply statutes and regulations, including but not limited to the
FDCPA, FCRA, and HIPAA. Contribute to the continuous improvement of
work processes, standards and guidelines. Conduct detailed research
and investigation to resolve CFPB, AG, BBB and other Inquiries in
accordance with legal statutes and regulations. Participate in
routine team reviews of proposed actions to be taken in complaint
resolution. Provide critical feedback to peers and respond to
feedback from peers and from the Senior Specialist. Investigate and
determine appropriate decision based on Resurgent’s hardship
process. Act as a liaison for Resurgent Capital Services with
regulatory agencies and servicers regarding complaints and formal
inquiries. Investigate and respond to privacy requests and other
state agencies' requests. Assist in tracking causes of complaints
and maintaining the complaint database. Handle questions from
AskCompliance, GeneralCompliance inbox and other sources as
required. Assist with projects as necessary or tasks identified by
management. Provide training as necessary. Coordinate remediation
efforts with other departments, relay observations and concerns and
work directly with them to develop viable solutions to issues
identified during complaint investigation. Conduct investigation
into issues identified as a risk and able to discuss issue with
various Resurgent departments, servicers, courts, law firms, or
other. As required, assist in developing reports for Compliance.
Skills & Qualifications At least 1-2 years of relevant work
experience Relevant work experience in any of the following areas
is a plus: Resurgent Capital Services, debt collection, compliance,
complaint department, law firm. Knowledge of collections processes
and legal statutes/ regulations, including but not limited to the
FDCPA, FCRA, UDAAP, and HIPAA. Previous experience with CFPB, BBB,
AGO, or other regulatory agencies is a plus. Strong desire to “get
to the bottom of an investigation” and can quickly identify whether
processes were followed. Competence in Excel and Word applications.
Ability to operate in high stress, potentially adversarial
situations/conversations. Strong written and verbal communication
skills required to communicate effectively with external and
internal parties. Ability to learn quickly and perform many
different tasks. Detail-oriented, analytical, and extremely
organized. Self-starter and willing to present process issues to
management and/or executive personnel. Educational Requirements
Four-year degree strongly preferred, but not required Resurgent is
an Equal Opportunity employer that is fueled by our diverse and
inclusive work environment. Are you excited about this opportunity,
but your skills and experience aren't an exact match? We encourage
you to apply anyway! You may be just the person we are searching
for to fill this or another position. We would love to consider you
for the Resurgent team! All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, age, national origin,
disability, protected veteran status, gender identity or any other
factor protected by applicable federal, state, or local laws.
Keywords: Resurgent Capital Services, Greenville , Specialist II, Complaints, Accounting, Auditing , Greenville, South Carolina
