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RCS Credit Representative

Location: Greenville
Posted on: January 14, 2021

Job Description:

Adecco is currently assisting a local client in their search to fill several RCS Credit Representative positions in Greenville, SC. As a RCS Credit Representative you will be responsible for assisting with research work as needed, particularly with information gathering; Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues; Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed.


Apply Now if you meet the qualifications listed below!



Responsibilities for this RCS Credit Representative position include:



*Performs variety of Customer Service activities for Retail Card Services (RCS) private label credit card individual customers, including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, stop payments, statement requests, fraud and other issues.



*Assists with research work as needed, particularly with information gathering



*Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues.



*Resolves problems immediately within authority, defers for additional research or forwards to supervision or


dispute resolution as needed.



* Refers Customer disputes to research area.



*Processes Customer mail/Email, website, fax and other correspondence.



*Maintains updated Customer account information.



*Consults more experienced Customer Service personnel with problems and questions.



*Develops knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.






Qualifications:



*High School diploma or its equivalent



*Bachelor's degree in business or related field is preferred



*2 years of Customer Service experience



*Must have the ability to deal professionally with Customer issues, problems and questions



*Research skills, with ability to identify and evaluate relevant information



*Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly



*1-2 years experience with the MIcrosoft Office Suite of Products



*Must be available to work a variable schedule which may include nights and weekends



*Looking for both English Speaking and Bilingual Contractors - French and/or Spanish with strong English skills, written and spoken





There is a three week paid training period at the start of the assignment. Training is done at the business location and is scheduled from 9 AM to 5 PM, Monday through Friday. Once the training is successfully completed the the associate will work their assigned schedule.





Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.




Click on Apply Now to be considered for this RCS Credit Representative position in Greenville, SC or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.




Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Greenville , RCS Credit Representative, Administration, Clerical , Greenville, South Carolina

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