Customer Service Representative
Location: Gastonia
Posted on: June 23, 2025
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Job Description:
Customer Service Representative Job Description The customer
service representative is responsible for processing orders
received by mail, telephone, fax or e-mail. Provide customer
support and information in response to inquiries, concerns and
requests about an order or product. Duties Processing orders,
including changes to ensure accuracy. Update customer records
accordingly Processing payments Customer portal management and
invoicing Issuing return authorizations for a product issue
Organize shipments, including international shipments and necessary
documentation, ASN's Coordinate with production management for
product delivery Manage blanket agreements Cross train in all areas
of the office Coordinate pricing updates as necessary for customer
orders Other duties as required Experience Experience with
Microsoft Office Suite, proficiency in Outlook. Knowledge of Excel,
EDI orders, JIT reporting and AS400. Experience using SAP or ERP
type system, including retrieving purchase orders and
confirmations. Submitting ASN's and changes. Communicates well with
shipping, production, and inspection departments. Must be an
organized individual with a sense of urgency. Prompt follow up with
customers. 1 to 3 years of customer service experience. Experience
with shipping, logistics, coordinating with customers to set up
shipments. Ability to effectively prioritize and perform multiple
tasks simultaneously. Ability to maintain a high volume of e-mails
and phone calls. Nesco Resource offers a comprehensive benefits
package for our associates, which includes a MEC (Minimum Essential
Coverage) plan that encompasses Medical, Vision, Dental, 401K, and
EAP (Employee Assistance Program) services. Nesco Resource provides
equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state, or local laws.
Keywords: , Greenville , Customer Service Representative, Customer Service & Call Center , Gastonia, South Carolina
