Customer service Representative

Company: TRC Talent Solutions
Location: Augusta
Posted on: February 2, 2026

Job Description:

Job Title: Customer Service Representative Location: Augusta, GA Schedule: M-F, 8am-5pm Pay: $19-22/hour (Depends on experience) Position Summary: We are seeking a customer-focused Customer Service Representative to support customer accounts and provide high-quality service across internal and external partners. This role is responsible for managing customer communications, supporting account health, and resolving service-related inquiries. The ideal candidate will bring strong communication skills, problem-solving abilities, and prior customer service experience, preferably within a supply chain or healthcare environment. Essential Job Duties & Responsibilities: Create, maintain, and strengthen customer relationships by developing an understanding of customer culture, needs, and business strategies. Serve as a primary point of contact for customers via phone, email, and virtual or in-person meetings. Provide world-class customer support by responding to inquiries, resolving issues, and ensuring customer satisfaction. Advise customers on order status, changes, or service improvements; follow up on account-related issues to ensure resolution. Collaborate with internal teams to identify customer needs and recommend appropriate solutions. Monitor customer account health and escalate concerns as needed. Accurately document customer interactions, updates, and resolutions in internal systems. Assist with preparing customer-facing or internal presentations and reports as needed. Maintain professionalism and adhere to company policies and service standards. Qualifications & Requirements: High school diploma or equivalent required. Prior Customer Service Representative experience required. Preferred background in supply chain, healthcare, or a related field. Strong verbal, written, and phone communication skills. Excellent organizational skills and attention to detail. Ability to manage multiple priorities and work independently in a fast-paced environment. Proficiency with standard office software and systems. TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Keywords: TRC Talent Solutions, Greenville , Customer service Representative, Customer Service & Call Center , Augusta, South Carolina