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RFS Education & Development Specialist

Company: scansource
Location: Greenville
Posted on: April 16, 2019

Job Description:

Summary:

Provides departmental support in regard to the education, development and training needs of the Reseller Financial Services ("RFS") team. Conducts formal education and development needs analysis and plans, develops, conducts and evaluates programs based on results of analysis. Assists in the design, coordination and delivery of education curriculum for all skill levels from new hire training to continuous educational development. Analyzes information on education and development research, new materials, methods and techniques and makes recommendations for their use.

Essential Job Duties:

* Conduct formal gap analysis to assess and prioritize the educational needs and objectives of the RFS team.

* Validate and integrate feedback, assessments, and course evaluations into current and new training course content and/or delivery vehicle.

* Based on identified team needs, manage the development and delivery of education and development courses on a variety of topics including, but not limited to, financial analysis, leadership, management, change management and communication skills.

* Customize education and development courses to meet the identified educational needs of RFS through the use of instructional techniques and formats, such as classroom training, demonstrations, on-the-job training, meetings, conferences, workshops, team exercises, group discussions, role-playing, simulations, videos, online portals, and lectures.

* Develop in-house education and development courses (classroom and self-paced), job aids, and other educational materials to meet identified education and development needs and objectives.

* Coordinate, implement and maintain new employee training.

* Analyze the learning needs of the RFS team and partner with instructors and internal subject matter experts who will provide and/or offer input for course content and/or design. Provide train-the-trainer sessions for internal subject matter experts.

* Schedule classes and coordinate registration activities. Coordinate the scheduling of classrooms, ordering of course materials and supplies, duplication of handouts, etc. Publish a training and events calendar for the RFS team. Coordinate the input of employee training records into the Company HRIS database.

* Conduct follow-up activities with the employees participating in the education and development programs to reinforce key concepts and encourage adoption of new skills and behaviors acquired in the educational sessions. Keep RFS leadership informed on the team's education and development efforts, including how the leadership group can assist in reinforcing desired skills and behaviors.

* Design and implement methods to measure the effectiveness of educational and development programs. Use the results of the measurement activities to improve current education and development programs, create new programs or discontinue ineffective programs.

* Assist in the coordination of various employee development activities, potentially including career planning, individual development plans, 360° assessments and other developmental assessments, succession planning and other employee development activities.

* Research outside education and develop programs and external providers which could be used to meet an identified educational and development need or objective.

* Keep apprised of current educational and development trends in the market by reading current journals, books, and magazine articles, and by participating in relevant professional organizations.

* Use Instructional System Design Principles ("ISDP") to design and develop interactive, effective, user-friendly, and FUN eLearning, virtual (ILT), and ILT training programs. You'll take these programs from conception to implementation and maintenance using e-learning, audio, and video software and create user workbooks and other collaborative materials.

* Perform other duties as assigned.

Reporting Relationships:

* Reports directly to the Manager, Risk & Operational Efficiency Management.

* External contacts include vendors, contractors and professional organizations.

* Internal contacts include all employees within the different company divisions.

Requirements:

* Bachelor's degree in business, education, instructional design, organization development, or related field.

* Must possess the ability to translate business goals and objectives into realistic training curriculums, focused for a sales organization.

* Must be able to explain technical concepts in non-technical terms.

* Strong communication, time management, organizational, and interpersonal skills as well as experience in managing multiple projects in a fast-paced, ever-changing environment.

* Requires effective presentation and written communication skills, excellent interpersonal skills and computer literacy.

* Excellent understanding and use of Power Point and other Microsoft Office Products.

* Technical writing skills required.

Preferred:

* Experience developing talent management programs designed to support organizational strategy, including onboarding, performance management, and succession planning, leadership and management development.

* Experience using Articulate, Captivate, Audacity and similar authoring tools for developing e-learning content.

* Experience using a Learning Management System ("LMS"), such as Cornerstone on Demand (or similar).

* Knowledge of online learning course development software.

* Three years' experience designing and delivering management and leadership training and development, organization development consultant or instructional designer/presenter.

* Master's degree in human resources, organization development, instructional design, business or related field.

* Portuguese and Spanish preferred but not required.

Physical Requirements:

* Ability to travel up to 10 to 15% of the time.

* Must be able to lift up to 50 lbs. Some light moving of furniture may be required for training room set-up.

* May include long periods of time sitting at computer terminal.

* An essential function for this position, based on business necessity, is that the employee must be physically in attendance at his/her workstation at the designated company office location during the normal business hours designated for the position.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

Keywords: scansource, Greenville , RFS Education & Development Specialist, Education / Teaching , Greenville, South Carolina

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