Operations Engineering Specialist
Company: Pason Systems Corp
Location: Asheville
Posted on: May 8, 2024
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Job Description:
The RoleEnergy Toolbase focuses on the modelling, intelligent
control, and monitoring of distributed energy storage and
photovoltaic systems. You will work with clients, field
electricians, the operations team, and the engineering team to
ensure successful delivery of our Acumen suite of products. You
will bring your experience to effectively triage, debug, and solve
important technical problems affecting our customers during both
the pre-sales, installation, and maintenance phases of our
projects. This is a key role that requires a technology generalist
with strong fundamentals; capable of managing an influx of demands
while providing exceptional customer service.Essential Duties and
ResponsibilitiesRespond to incoming issues and troubleshoot
technical problems related to:Software deploymentDevice
NetworkingBattery storage testingEnergy meter installationLinux
systems administrationUse advanced tools to diagnose issues
remotely and provide solutions in a timely fashionCollaborate with
third parties to solve problems in a way that is consistent with
Energy Toolbase's customer service approachInterface with software
development and product teams to advocate for important customer
facing issuesKeep up to date on new ETB product features and
methods for diagnosing problems and resolving issuesParticipate in
code reviews and technical discussions to help make changes to
software toolsMaintain thorough documentation, logs, and metrics to
ensure team is highly productiveKnowledge, Skills, and
AbilitiesStrong written and verbal communication skillsStrong
commitment to quality and customer satisfactionStrong
organizational, prioritization, problem-solving, and analytical
skillsStrong understanding of computer networking principles,
particularly in relation to distributed Linux machines in an IoT
contextEnthusiasm for learning new software concepts and
toolsAbility to thrive in a fast-paced environment under time
pressureExperience with Docker, git, Bash, networking, and Linux
system administrationExposure to Python or a similar high-level
languageFamiliar with server-side applications and RESTful
APIsFamiliar with communication protocols such as MQTT, HTTP, SSH,
Modbus, and CAN busFamiliar with databases (Redis, PostgreSQL,
InfluxDB, S3, etc.)Familiar with electrical single line
diagramsUnderstanding of three-phase power concepts, including
active and reactive power, quality factor, and inductive and
capacitive loadsQualificationsEducationBachelors or certifications
in Computer Science or related field.Bachelors or certifications in
Electrical Engineering or related field would be considered an
assetExperienceExperience working with customers to solve
technically challenging problems.by Jobble
Keywords: Pason Systems Corp, Greenville , Operations Engineering Specialist, Engineering , Asheville, South Carolina
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