GreenvilleSCRecruiter Since 2001
the smart solution for Greenville jobs

Lead Support Engineer

Company: Shutterfly
Location: Greenville
Posted on: September 13, 2019

Job Description:

Shutterfly is seeking a Lead Support Engineer to lead the production support efforts of the SBS Transactional Tech Services team. This role will be responsible for heavy technical support, project development, and proactive analysis of processes and systems.

Ideal role split: 50% Technical Support, 40% Project Development, 5% Release Management, 5% Employee Management

Responsibilities

--- Provide excellent support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services

--- Design and deliver efficient solutions for committed project work

--- Assist in the performance of release management duties for all deliverables

--- Own and manage the production support backlog

--- Perform regular proactive analysis of systems to determine single points of failure and other high-risk situations

--- Evaluate service level agreement criteria, identify gaps in current technology process and recommend changes to assure SLAs can be supported

--- Lead triage, investigation, and immediate resolution of high priority incidents

--- Lead root cause analysis and resolution efforts

--- Manage and mentor production support staff of varying experience levels

--- Assist in the development of FAQs, Help Guides, system training materials, and system user documentation to support implementation activities

--- Create data standards to ensure high-quality operations

--- Create, implement, and maintain disaster recovery and business continuity plans

Required Qualifications

--- Strong written and verbal communication skills, with both technical and non-technical people

--- Strong organizational and troubleshooting skills with strict attention to detail

--- Strong leadership skills

--- Must have positive, Can Do! attitude

--- Bachelor's degree in Computer Science or Engineering or an equivalent combination of education and work experience may be taken into consideration in lieu of a degree

--- Experience working in the healthcare/health insurance industry

--- Enthusiastic ability to problem-solve complex issues

Keywords: Shutterfly, Greenville , Lead Support Engineer, Engineering , Greenville, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Sales Engineer/Engineering Sector/MASSIVE EXPANSION
Description: Extremely reputable and prominent key player within the engineering/high tech automotive sector is actively interviewing for a Sales Engineer. In this key role, you will have the privilege of being the (more...)
Company:
Location: Huntersville
Posted on: 09/17/2019

Quality Engineer, F-16 Program with Security Clearance
Description: Description: Lockheed Martin Greenville operations is seeking a motivated Quality Engineer who can represent the Our Brand Means Quality quality policy. Responsible, Dedicated, Customer-Focused and (more...)
Company: Lockheed Martin
Location: Greenville
Posted on: 09/17/2019

Marketing Specialist/Engineering Sector
Description: Prominent key player within the engineering sector is actively interviewing and looking to add a key contributor that will be the key point of contact in assisting with the development of this great Co. (more...)
Company:
Location: Huntersville
Posted on: 09/17/2019


Project Manager
Description: This Project Manager Position Features: br Excellent Compensation Package br High Profile Position br Easy Access Off
Company:
Location: Charlotte
Posted on: 09/17/2019

Sr. Cyber Engineer II - CODEX SC with Security Clearance
Description: Raytheon Cyber Offense and Defense Experts CODEX , is seeking Cyber Engineering experts for developer positions. CODEX's passion is work that challenges, engages, and empowers real-world mission impact (more...)
Company: Raytheon
Location: Greenville
Posted on: 09/17/2019

Entry Level Engineering Role/MASSIVE EXPANSION/ACTIVELY INTERVIEWING
Description: REPUTABLE and EXPANDING manufacturing Co. is actively interviewing for an entry level Engineer. As the appointed key point of contact for the Vice President
Company:
Location: Huntersville
Posted on: 09/17/2019

Sheet Metal Mechanics
Description: CCS Construction is now hiring sheet metal mechanics with commercial experience. Apply today - start right away CCS Offers Employees: ul li Top industry pay and weekly direct deposit li Long term (more...)
Company: CCS Construction
Location: Columbia
Posted on: 09/17/2019

Diesel Mechanic - Charlotte
Description: Diesel Mechanic needed 1st and
Company: Chambers Express
Location: Charlotte
Posted on: 09/16/2019

Entry Level Mechanical Engineer/MASSIVE EXPANSION
Description: REPUTABLE and EXPANDING manufacturing Co. is actively interviewing for a Mechanical Engineer. As the appointed key point of contact for
Company:
Location: Huntersville
Posted on: 09/17/2019

Forging Manufacturing Engineer - hot forging, process improvements, troubleshooting
Description: Forging Manufacturing Engineer ndash hot forging, process improvements, troubleshooting br / br / A well-known major US corporation continues to stay on top of their market and grow. They provide (more...)
Company:
Location: Asheville
Posted on: 09/17/2019

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Greenville RSS job feeds