Account Manager
Company: Vision
Location: Greenville
Posted on: February 17, 2021
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Job Description:
Summary/Objective: The Account Manager is responsible for
establishing and servicing the client relationship through
planning, executing, and finalizing project and program services
for new and existing clients. The Account Manager is the primary
point of contact for the client, ensuring that all aspects of the
project are fulfilled correctly and on time.Essential
Functions:Client Satisfaction* Build & maintain relationships with
clients* Create and manage demanding client timelines for
mailings/projects* Be an advocate and voice for the client within
Operations working to ensure the quality and accuracy of work
completedProject Management* Develop job instructions and include
all project-related information to ensure all departments perform
the correct tasks on behalf of the client* Support Senior Account
Manager in handling more complex clients* Create and proactively
manage internal timelines for mailings/projects through proactive
communication and facilitating project team meetings as needed*
Collaborate with purchasing/estimating department on job quotes and
procurement of materials* Communicate effectively with data
processors and programmers about specific data requirements* Open
communication with production scheduler to develop realistic
timelines* Closing project by facilitating invoicing processMonitor
and Control* Execute change management process as needed toStrong
Organizational SkillsTeamwork* ensure quality and capture
associated costs* Monitor inventory levels and ensure sufficient
inventory is on-hand for mailings.* Maintain client postage
accounts* Mitigate client issues effectively following escalation
procedures on any issues that may arise.* Provide reports as
requested by clients* Verify that all mailings have been submitted
to the USPS* Maintains knowledge of customer requirements and keeps
detailed, accurate records of changes to client processesKnowledge
Building* Achieve a general understanding of art and print
specifications* Achieve a strong knowledge of USPS policies and
procedures* Achieve a working knowledge of all internal programs
and processesCompetencies:* Strong Organizational Skills* Teamwork*
Internal/External Relationship Management* Personal qualities of
integrity, credibility, and commitment to corporate mission *
Critical Thinking/Analytical Skills* Time/Task Management*
Verbal/Written Communication Skill* Flexible/able to manage and
prioritize multiple tasks wellSupervisory Responsibilities:
NoneWork Environment: This job routinely functions in a standard
office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, filing cabinets
and fax machines.Physical Demands: The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.While
performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is required to
stand; walk; use hands to finger, handle or feel; and reach with
hands and arms.This position requires the ability to occasionally
lift office products and supplies, up to 15 pounds.Must be able to
work at a desk for long periods of time. Visual acuity required for
PC work; reading of materials, and computer-based tools.Position
Type/Expected Hours of Work: This is a full-time exempt position,
requiring an average of 40-50 hours per week, Monday through
Friday. Occasional weekend work may be necessary. Additional hours
may be required, and schedules may be changed in order to meet
business requirements and complete projects.Travel: N/ARequired
Education and Experience:* Bachelor's Degree or equivalent to
highly relevant experience in similar role or 2 years' experience
as Account Coordinator at VSLP.* Relevant industry experience
preferred* Able to be a team player through relationships,
cross-training and back up other teams members as needed* Ability
to learn and understand the USPS regulations for the Print, Direct
Mail, Direct Marketing, Advertising and Business Services related
industry* Proficient in Microsoft Office application software
Additional Eligibility Qualifications: NoneSecurity Clearance: VSLP
is a Federal Contractor and this position may require government
security clearance for certain projects.Other Duties: Please note
this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or
without notice.AAP/EEO Statement: VSLP is an Affirmative
Action/Equal Opportunity Employer, which includes providing equal
opportunity for all qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability or veteran status.Powered by
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Keywords: Vision, Greenville , Account Manager, Executive , Greenville, South Carolina
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