(USA) Member Services Team Manager

Company: Wal-Mart
Location: Greenville
Posted on: November 16, 2021

Job Description:

Position Summary... What you'll do... Works as part of the management team to ensure all opening and closing procedures are followed by collaborating with opening and closing managers to ensure a smooth transition from day to night operations; discussing merchandising opportunities, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed; and reviewing any special opening or closing instructions or information. Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, ensuring diversity awareness, and providing recognition; and ensuring compliance with applicable company policies and procedures regarding selection and recruiting, record retention, and training, as well as applicable local, state, and federal laws and regulations. Holds hourly Associates accountable by analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; ensuring confidentiality of information, documentation, and assigned records as required by Company policies and procedures; and providing direction and guidance on the execution of Company programs and strategic initiatives. Manages the financial performance of assigned area by creating budgets for sales, expenses, and wages; monitoring club indexing and ensuring budgeted numbers are achieved; ensuring that sales and profit goals are achieved; implementing plans to correct sales and profit deficiencies; ensuring department staffing levels are within company guidelines; and scheduling and training associates to meet the needs of members. Increases and promotes quality of the Member experience and Member engagement by ensuring appropriate service levels and effective merchandise presentation (for example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community) are fulfilled in assigned areas; and modeling, enforcing, and providing guidance to associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved according Company policies and procedures. Ensures membership growth by building relationships with Members; making business visits; and training and scheduling associates. Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, the removal of damaged or out-of-date goods; setting up, cleaning, and organizing product displays; securing fragile and high-shrink merchandise; and monitoring expenses within assigned area. Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation, and recalls on stocked merchandise; and training associates about Food safety standards, policies, and procedures. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on i mprovement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications 2 or more years of college; OR 1 year's retail experience with 6 months' supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience; OR 1 year's SAM'S Club experience; OR 3 years' military experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Environmental Compliance, Retail profit and loss statement management experience, Supervisory experience, Warehouse experience with cold chain compliance Primary Location... 1211 WOODRUFF RD, GREENVILLE, SC 29607-5737, United States of America About Sam's Club Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center. Sam's Club is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people. All the benefits you need for you and your family * Multiple health plan options, including vision & dental plans for you & dependents * Free Membership and discounts in fresh produce * Financial benefits including 401(k), stock purchase plans, life insurance and more * Education Assistance from Live Better U - earn your degree for just $1 a day * Parental Leave * Pay during military service * Paid time off - to include vacation, sick leave and parental leave * Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits. Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs

Keywords: Wal-Mart, Greenville , (USA) Member Services Team Manager, Executive , Greenville, South Carolina