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Manager, HRST Digital Enablement

Company: Deloitte
Location: Greenville
Posted on: November 18, 2021

Job Description:

Position Summary The HR Strategy & Transformation Digital Enablement team will elevate the employee experience by delivering firmwide, transformational solutions. Combining human-centered design techniques with leading-edge technologies, Talent will transform the way we engage with practitioners, machines, data, and each other. The initial primary focus will be on the new People Analytics & Reporting solution implementation of One Model. We're looking for an innovative, driven manager to serve as a digital business advisor to the Talent channel and partner with our HRST colleagues to deliver on complex, large scale technology projects. This individual will need to demonstrate excellent project management and critical problem-solving skills to successfully deploy firmwide technology solutions. This individual can translate business needs into technology requirements, and is equally adept at managing Talent stakeholders, technology colleagues and external vendor relationships. Work you'll do As the Digital Enablement Reporting Technology Manager, you will: * Manage large, complex talent technology projects thru the full life cycle of implementation using agile methodology for design, testing and deployment. * Document and manage the project plan, resources, timeline and budget along with risks, actions and decisions. * Collaborate with the HRST Program Advisory & Delivery, People Analytics & Reporting, ITS and Vendor teams as needed to successfully deliver on technology solutions for Talent. * Engage Talent and Business stakeholders in development of system requirements to ensure the user and administrator needs are being met. * Develop a strategy to manage post-go live hyper care support including triage processes, issue ticket/case management approach, coordinate creation of knowledge articles and set-up of case management technology and coordinate first level support with the call center. * Leverage human centered design thinking strategy to focus on our users' needs; considering the voice of the customer will be critical. * Scan the marketplace for innovative, leading edge technology solutions that will solve business problems and challenge the status quo on previous solutions. * Partner with the project team to navigate firm compliance requirements when initiating a project, including submitting a new technology solution thru the required third-party relationship management review process. This includes all related independence and cyber security reviews and annual maintenance. * Facilitate the RFP process for an objective vendor selection in partnership with the stakeholders, HRST colleagues, ITS and procurement to ensure a technology solution is selected based on business and technology needs (including budget and timing considerations). * Perform other role-related duties as assigned. Qualifications * Bachelor's degree and 5-7 years of relevant work experience * Background and experience with implementing new Talent systems and processes, from ideation thru deployment phases * Strategic-thinking skills with an ability to collaborate with team members on best practices * Advise and consult colleagues on downstream system and process implications of system/configuration decisions * Ability to anticipate challenges and develop contingency plans accordingly * Analytical decision-making and problem-solving skills * Building and managing strong relationships with stakeholders, colleagues and vendors. * Work well in a dynamic, complex, client- and team-focused environment within minimal oversight and an agile mindset * Strong project management and organizational skills, particularly in managing multiple project priorities simultaneously * Detail-oriented with strong communication skills, both verbal and written * Excited by prospect of working in a developing, ambiguous, challenging situation. * Ability to link the business and talent strategy/vision thru to system selection, design and delivery * Strong written and oral communication skills to convey complex topics concisely * Proficient Microsoft Office skills (e.g., PowerPoint, Excel, OneNote, Word, Teams) * Knowledge of the professional services industry is preferred EA_ExpHire EA_TALENT_ ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. Requisition code: 59806

Keywords: Deloitte, Greenville , Manager, HRST Digital Enablement, Executive , Greenville, South Carolina

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