Observation Case Manager (Remote)

Company: Pinnacle Group, Inc.
Location: Greenville
Posted on: January 12, 2022

Job Description:

Title Observation Case Manager

Location: 100% Remote

Pay Rate: $30.27/hr

Job Description

• The Risk Assessment Center (RAC) is Client's internal organization which manages COVID issues for the Company.
• This role's primary responsibility will be to work in Zoom observing Client employees take COVID tests online and confirming test results in Client database.
• The Observation Case Managers will sometimes serve as Zoom room coordinator, helping to manage traffic once employees enter the main Zoom room, and moving them into private breakout rooms for observations, or being in the private rooms doing the observations.
• The secondary responsibility entails interviewing Client employees on the phone and accurately filling out appropriate forms and making initial determinations on quarantine decisions for each case.
• Determinations are then routed to Client's Quality Control Management team for review before final notification goes out to employees.
• Case Managers have KPIs that must be maintained as part of their success in the role.
• Robust training and peer shadowing is part of the process, and there is a strong support system for learning the role.
• Necessary skills include above average verbal communication - the ability to listen and accurately transcribe information shared by employee, attention to detail and accuracy, and strong critical thinking skills.
  Comments For Suppliers
  
  Each Candidate Must Answer The Following Questions During Screening And Attached To The Resume Upon Submittal:
  
  • Are you currently working a full time role?
  • If yes, will you be leaving your full time role for this contract assignment?
  • Are you able to work any shift? (Shifts are - 5a to 2p CT or 1p to 10p CT and Tues through Saturday or Sunday through Thurs - candidates do not get to select what shift they work)
  • Have you reviewed the job description for the Observation Case Manager role and understand the job duties?
  • How have you made an impact in a past role?
  • Suppliers MUST add the following sentence to ALL external job postings for the Client MSP.

Keywords: Pinnacle Group, Inc., Greenville , Observation Case Manager (Remote), Executive , Greenville, South Carolina