Observation Case Manager (Remote)
Company: Pinnacle Group, Inc.
Posted on: January 12, 2022
Title Observation Case Manager
Location: 100% Remote
Pay Rate: $30.27/hr
- The Risk Assessment Center (RAC) is Client's internal
organization which manages COVID issues for the Company.
- This role's primary responsibility will be to work in Zoom
observing Client employees take COVID tests online and confirming
test results in Client database.
- The Observation Case Managers will sometimes serve as Zoom room
coordinator, helping to manage traffic once employees enter the
main Zoom room, and moving them into private breakout rooms for
observations, or being in the private rooms doing the
- The secondary responsibility entails interviewing Client
employees on the phone and accurately filling out appropriate forms
and making initial determinations on quarantine decisions for each
- Determinations are then routed to Client's Quality Control
Management team for review before final notification goes out to
- Case Managers have KPIs that must be maintained as part of
their success in the role.
- Robust training and peer shadowing is part of the process, and
there is a strong support system for learning the role.
- Necessary skills include above average verbal communication -
the ability to listen and accurately transcribe information shared
by employee, attention to detail and accuracy, and strong critical
Comments For Suppliers
Each Candidate Must Answer The Following Questions During Screening
And Attached To The Resume Upon Submittal:
- Are you currently working a full time role?
- If yes, will you be leaving your full time role for this
- Are you able to work any shift? (Shifts are - 5a to 2p CT or 1p
to 10p CT and Tues through Saturday or Sunday through Thurs -
candidates do not get to select what shift they work)
- Have you reviewed the job description for the Observation Case
Manager role and understand the job duties?
- How have you made an impact in a past role?
- Suppliers MUST add the following sentence to ALL external job
postings for the Client MSP.
Keywords: Pinnacle Group, Inc., Greenville , Observation Case Manager (Remote), Executive , Greenville, South Carolina
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