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Service Delivery Manager

Company: Advanced Technology Services
Location: Greenville
Posted on: May 11, 2022

Job Description:

Service Delivery ManagerFounded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. -Summary:

  • The Service Delivery Manager leads the strategic and operational execution of Delivery Transformation model phases with new business solutions. Develops and executes the overall infrastructure and operational run plans for the Implement and Execute phases of DT. Partners with customer, operations, and shared services teams to ensure solid communication, alignment, and program effectiveness. Primary liaison to both the customer and ATS operational teams with all programmatic and infrastructure outputs. Direct oversite and responsibility for operational staffing and training needs for all new sites.Responsibilities:
    • Lead the implementation and overall maturity of the Delivery Transformation model across assigned FMS solutioned sites.
    • Ensures consistency in the metrics, communication, alignment, and accountability with the ATS / FMS Strategy and Vision.
    • Provides operating system direction, planning and oversight to service delivery teams.
    • Supports organizational change management and implementation efforts to support FMS and ATS strategic deliverables.
    • Ensures operational site progress throughout the Implement and Execute phases of Delivery Transformation maturity in a time bound manner.
    • Supports the ATS culture through a servant leadership mindset and develops a highly influential team with a "change agent" mentality.
    • Responsible for new assigned sites P&L and other financial requirements to include revenue, expenses (labor, overtime, travel etc.) for all site operational activities.
    • Staffing and developing the correct talent levels aligned to the ATS culture at new sites.Qualifications:
      • Bachelor's degree and 5+ years of manufacturing operations experience or equivalent combination of education and experience.
      • Strategic thinker with a long-term perspective.
      • Ability to drive and influence change in an organization and ensure alignment with functional teams.
      • Highly skilled at communication and presentations.
      • Thorough understanding of factory maintenance processes and systems.
      • Must have a strong continuous improvement and programmatic mindset.
      • Ability to interact with customers and employees at all levels.
      • Technical knowledge of business processes, functional needs and data analysis.
      • Proficient at creating and managing relationships (both internal and external).Physical Demands and Working Conditions: - - - - - - - - - - - - - - - - - -
        • While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. - The employee is occasionally required to sit. - The employee must occasionally lift and/or move more than 50 pounds. - The employee is regularly required to use close vision and color vision. - The employee is occasionally exposed to outside weather conditions and risk of electrical shock. - Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.Development and Training:
          • Development is at the core of what we do and ATS is committed to providing our employees with the opportunity to expand their skillsets. You'll be given the resources and mentorship you need to succeed in a company committed to education, development and organic growth.Benefits:
            • Medical, dental, prescription, vision, life and disability insurance and a flexible spending account -- save money pre-tax for eligible medical expenses
            • Employee Assistance Program and Comprehensive Wellness Program
            • 401(k) Retirement Savings Plan with company match -- to prepare for your future
            • Extensive Safety Training, New Hire Orientation, Continuous Learning and Development programs and Tuition Reimbursement
            • Paid Holidays and Vacation Time - -encouraging work-life balanceATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

Keywords: Advanced Technology Services, Greenville , Service Delivery Manager, Executive , Greenville, South Carolina

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