Senior Intranet Community Manager

Company: Windstream
Location: Greenville
Posted on: June 24, 2022

Job Description:

Job DescriptionJob ID:22003183Windstream is seeking a socially savvy and driven individual to champion - and manage the day-to-day operations of - our social intranet (Stream). This administrator and online community manager will consult with individual business units to create and promote internal sites and content, model best practices for cross-functional collaboration, and drive employee engagement across a geographically dispersed company. General Responsibilities: Build and maintain intranet sites and content within a content management system (CMS) Manage user access and set site permissions Lead efforts to create and maintain a sound site navigation (information architecture) Manage intranet homepage to maintain a proper balance of content and tools Oversee authoring and proper use of intranet sections for official company news, announcements, and events Coordinate creation of a visual design and theme for the intranet Lead projects to improve sections of the intranet or deliver new tools through the intranet Track intranet platform (Unily) product release and upgrades, monitor the roadmap, feature store updates and ideation via the Universe customer community Maintain long-term vendor relationship with intranet platform partner (Unily) customer success team and technical support Participate in relevant intranet platform (Unily) training, webinars, and monthly developer calls Create a governance model, then train stakeholders on how to create and post content following the editorial guidelines Monitor user-generated content and social comments for appropriateness and alignment to our internal social media guidelines Monitor site analytics, maintain dashboards and report on key performance indicators (KPIs) and make ongoing improvements based on results Work closely with key stakeholders to understand their needs and involve them in planning and problem solving Communicate actively with business unit site administrators Produce intranet-related training and change-management materials Conduct site administrator user training Responsible for reporting and monitoring defects, performance issues and outages to Unily and managing related Unily ServiceNow tickets Coordinating and testing all Unily system upgrades Lead regular content archival effortsJob RequirementsDesired QualificationsBachelor's degree in marketing, communications, or related fieldExcellent organizational, writing, and presentation skillsOpen and honest communication skillsHands-on and self-drivenPassionate about internal social collaboration platform and community best practices, principles, concepts, and technologiesAbility to work collaboratively with a geographically distributed workforceAbility to work across all functional organizations as well as levels in the organizationBasic UI/UX design knowledgeMulti-tasker who understands how to develop tactical plans that align with the company's strategyAdvanced skill level in the use of Microsoft Office, Adobe Creative Suite, HTML/CSS and multimedia designUnily and SharePoint Online platform proficiencies a plusAbility to work in a changing, fast-paced environment, with high expectations and accountabilityMinimum Requirements: College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.EEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Keywords: Windstream, Greenville , Senior Intranet Community Manager, Executive , Greenville, South Carolina