Senior Intranet Community Manager
Company: Windstream
Location: Greenville
Posted on: June 24, 2022
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Job Description:
Job DescriptionJob ID:22003183Windstream is seeking a socially
savvy and driven individual to champion - and manage the day-to-day
operations of - our social intranet (Stream). This administrator
and online community manager will consult with individual business
units to create and promote internal sites and content, model best
practices for cross-functional collaboration, and drive employee
engagement across a geographically dispersed company. General
Responsibilities: Build and maintain intranet sites and content
within a content management system (CMS) Manage user access and set
site permissions Lead efforts to create and maintain a sound site
navigation (information architecture) Manage intranet homepage to
maintain a proper balance of content and tools Oversee authoring
and proper use of intranet sections for official company news,
announcements, and events Coordinate creation of a visual design
and theme for the intranet Lead projects to improve sections of the
intranet or deliver new tools through the intranet Track intranet
platform (Unily) product release and upgrades, monitor the roadmap,
feature store updates and ideation via the Universe customer
community Maintain long-term vendor relationship with intranet
platform partner (Unily) customer success team and technical
support Participate in relevant intranet platform (Unily) training,
webinars, and monthly developer calls Create a governance model,
then train stakeholders on how to create and post content following
the editorial guidelines Monitor user-generated content and social
comments for appropriateness and alignment to our internal social
media guidelines Monitor site analytics, maintain dashboards and
report on key performance indicators (KPIs) and make ongoing
improvements based on results Work closely with key stakeholders to
understand their needs and involve them in planning and problem
solving Communicate actively with business unit site administrators
Produce intranet-related training and change-management materials
Conduct site administrator user training Responsible for reporting
and monitoring defects, performance issues and outages to Unily and
managing related Unily ServiceNow tickets Coordinating and testing
all Unily system upgrades Lead regular content archival effortsJob
RequirementsDesired QualificationsBachelor's degree in marketing,
communications, or related fieldExcellent organizational, writing,
and presentation skillsOpen and honest communication skillsHands-on
and self-drivenPassionate about internal social collaboration
platform and community best practices, principles, concepts, and
technologiesAbility to work collaboratively with a geographically
distributed workforceAbility to work across all functional
organizations as well as levels in the organizationBasic UI/UX
design knowledgeMulti-tasker who understands how to develop
tactical plans that align with the company's strategyAdvanced skill
level in the use of Microsoft Office, Adobe Creative Suite,
HTML/CSS and multimedia designUnily and SharePoint Online platform
proficiencies a plusAbility to work in a changing, fast-paced
environment, with high expectations and accountabilityMinimum
Requirements: College degree and 8 years professional level
experience with 3-4 years supervisory experience; or 12 years
professional level related experience with 3-4 years supervisory
experience; or an equivalent combination of education and
professional level related experience desired.EEO
Statement:Windstream is an equal opportunity employer. At
Windstream, we celebrate the authenticity and uniqueness of our
people and their ideas. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, genetic information, protected
veteran status, current military status, disability, sexual
orientation, gender identity, marital status, creed, citizenship
status, or any other status protected by law, and to give full
consideration to qualified disabled individuals and protected
veterans. The diverse voices of our employees fuel our innovation
and our inclusive culture. Employment at Windstream is subject to
post offer, pre-employment drug testing.
Keywords: Windstream, Greenville , Senior Intranet Community Manager, Executive , Greenville, South Carolina
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