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Manager, End User Support

Company: KPMG
Location: Greenville
Posted on: November 21, 2022

Job Description:

Business Title: Manager, End User SupportRequisition Number: 95340 - 82Function: Business Support ServicesArea of Interest:State: SCCity: GreenvilleDescription:Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Manager, End User Computing to join our Digital Nexus technology organization.Responsibilities:

  • Collaborate with operations and support teams to provide direction/support, streamline processes, gain efficiencies and enhance the overall user experience; Manage and maintain the systems and processes that enable management & security on the endpoints
  • Act as point of escalation for Level 3 support and major incidents, working with vendors to resolve complex technical issues
  • Interface with internal customers to provide support, training and technical expertise for services provided and identify emerging technologies that may be applicable to the business
  • Review metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside
  • Maintain documentation, including operational procedures, knowledge articles, user reference guides and project plans
  • Actively support and maintain the environments for standard IT organization's desktop products such as Intune, CrashPlan, WatchDox, Defender, Dell Data Protection Encryption, Ivanti, SCCM, Client and Host based virtual machines and Active Directory/GPOQualifications:
    • Minimum five years of enterprise experience with Intune, Autopilot, MECM/SCCM, Microsoft Defender, Windows Desktop Operating Systems (Win8/10/11) and Mac OS. Virtualization (UPM/AppSense), Microsoft Bitlocker, Microsoft Office Suite (2007, 2013 O365), Browsers (IE,Chrome, Edge), CrashPlan, JAMF Pro(Casper), Active Directory/Group Policy, QlikView, SQL, Access, Visio
    • Bachelor's degree from an accredited college/university or equivalent work experience
    • Exceptional customer service skills with the ability to work with onshore and offshore business units and the ability to meet project deliverables with minimal user disruption
    • Experience with common desktop features and integrations such as Bitlocker, Hello For business, Okta, Conditional Access, One Drive
    • Strong understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Server operating systems
    • US Citizenship is requiredKPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).GL: 4GF: 15310

Keywords: KPMG, Greenville , Manager, End User Support, Executive , Greenville, South Carolina

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