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Senior Manager Service to Sales

Company: Samsung
Location: Greenville
Posted on: November 21, 2022

Job Description:

Position SummaryMaking the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.Role and ResponsibilitiesThe role of the Service to Sales Senior Manager is to manage and oversee the sales operations Samsung America Electronics' Service to Sales initiative within our multi-call center environment who support our multiple lines of businesses. This Leader will be responsible for designing plans to meet service to sales targets and provide a clear, concise strategy to meet that goal.In essence, they must provide Structure, Support and Accountability for the sales program as we continue our journey towards transforming our business.Responsibilities and Duties:

  • Collaboratively implement overall strategy, tools, and trainings focused on Expert consultative sales and customer retention.
  • Lead sales performance management analysis and reporting for execution against targets, including forecasting and quarterly and annual planning
  • Define and improve service to sales processes and sales supports from internal teams to improve sales productivity, and conversion rates.
  • Develop and implement a rigorous sales operating cadence and playbook on all the critical sales processes, including strategy deployment, performance management, onboarding, training, coaching and technology enablers.
  • Leverage and provide inputs to evolve the analytical dashboards and business insights that inform leadership at multiple levels on sales performance.
  • Develop a progressive roadmap of sales enablement strategies based data analytics and consumer purchasing patterns.
  • Routinely inspect, validate and coach on the impact and effectiveness of sales leadership to manage their teams, achieve their goals and develop talent.
  • Partner with Quality leaders to make sure customer experience is protected and contractual obligations are met as part of sales KPI development.
  • Establish and implement the process that monitors payout/metric adjustments to be efficiently executed and documented.
  • Track and periodically report to senior leaders on incentive plan performance and cost analysis against revenue generation.
  • Work internally with Sales, Finance, and E-commerce to be aligned with all product/service promotions.
  • Develop and have approved incentives aligned with Sales and FinanceSkills and QualificationsBackground/Experience Required:
    • 10-12 years of sales and or marketing experience in a 'sales to service environment' - specifically in businesses such as mobile, appliance and electronics lines of business.
    • Excellent written and verbal communications skills
    • Proven ability to drive the sales process from start to finish
    • Excellent listening, negotiation and presentation skills
    • Proven ability to articulate the distinct aspects of services and products
    • Knowledge of how to develop customer-focused, differentiated and achievable solutions
    • Understanding of how to position products against competitors
    • Strategy Development and Planning
    • Sales Process Management
    • Coaching and Leadership
    • Sales Compensation Design and Implementation
    • Recruiting, Hiring, Training and Coaching specifically front line associates within a call center environment (specifically in a Work@Home model)
    • Technology Management
    • Standout communication skills: Listening, presenting, training, documenting
    • Analytical, critical thinker, able to ask the right questions and frame a problem
    • Strong understanding of sales team motivations and enterprise sales
    • Excellent relationship and negotiations skills with internal and external stakeholders
    • Reliable, responsive, driven
    • Bachelor's degree in business or related fieldNecessary Skills and Attributes:Demonstrated ability to interact at all levels within customer's organizations. The ability to negotiate with and convince others, in a potentially adversarial environment, including customer leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations. The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives. The ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents. Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience. Ability to support a cross-functional Samsung team to achieve customer contracted objectives and specific team goals within established time frames and requirements. Assist in and if needed direct the Samsung team in lab and field trials related to introduction of products sold to the customer.Physical/Mental Demands: Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between more than 50% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity / detail, numeric / character distinction and moderate hand / finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. Machines, tools, equipment, and work aids include PC's, printers, copiers, faxes and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position.Candidate can be based out of any of these locations:651 Brookfield Parkway Suite 250, Greenville, SC, USA6625 Excellence Way, Plano, TX, USA85 Challenger Rd., Ridgefield Park, NJ, USA#LI-NH1#Hybrid#Motivated * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.COVID-19 Vaccine MandateSamsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.Reasonable Accommodations for Qualified Individuals with Disabilities During the Application ProcessSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Keywords: Samsung, Greenville , Senior Manager Service to Sales, Executive , Greenville, South Carolina

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