- Ensures adherence to applicable wage and hour laws for nonexempt
partners and minors.
- Solicits customer feedback and proactively researches local
markets to understand customer and community needs.
- Uses all operational tools to plan for and achieve operational
excellence in the store. Tools include Automated Labor scheduling,
Monthly Status Report, Quarterly Business Review, cash management
and inventory management.
- Uses discretion in accessing external resources to support store
operations and to execute district and regional initiatives.
Resources include Partner Resources, Marketing, Partner & Asset
Protection, Food & Beverage, Coffee, and Retail Implementation
-Utilizes management information tools and analyzes financial
reports to identify and address trends and issues in store
- Providing partners with coaching, feedback, and developmental
opportunities and building effective teams:
- Actively manages store partners by regularly conducting
performance assessments, providing feedback, and setting
challenging goals to improve partner performance. Manages ongoing
partner performance using performance management tools to support
- Challenges and inspires partners to achieve business results.
- Challenges and inspires team members to achieve business
- Develops and maintains positive relationships with partners in
the district by understanding and addressing individual motivation,
cultural nuances, needs and concerns. Challenges and motivates
partners to achieve business results.
- Ensures partners adhere to legal and operational compliance
- Ensures team members adhere to legal and operational compliance
- Recognizes and reinforces individual and team accomplishments by
using existing organizational tools and programs as well as by
finding new, creative, and effective methods of recognition.
- Utilizes and demonstrates effective management principles and
practices to create and maintain a successful store team resulting
in an environment where partners are valued and respected.
-Responsibilities and essential job functions include but are not
limited to the following:
-Acts with integrity, honesty and knowledge that promote the
culture, values and mission of Starbucks.
-Maintains a calm demeanor during periods of high volume or unusual
events to keep store operating to standard and to set a positive
example for the shift team.
-Anticipates customer and store needs by constantly evaluating
environment and customers for cues. Communicates information to
manager so that the team can respond as necessary to create the
Third Place environment during each shift.
-Assists with new partner training by positively reinforcing
successful performance and giving respectful and encouraging
coaching as needed. Provides feedback to store manager on partner
performance during shift.
-Contributes to positive team environment by recognizing alarms or
changes in partner morale and performance and communicating them to
the store manager.
-Creates a positive learning environment by providing clear,
specific, timely and respectful coaching and feedback to partners
on shift to ensure operational excellence and to improve partner
-Delivers legendary customer service to all customers by acting
with a customer comes first attitude and connecting with the
customer. Discovers and responds to customer needs.
-Develops positive relationships with shift team by understanding
and addressing individual motivation, needs and concerns.
-Executes store operations during scheduled shifts. Organizes
opening and closing duties as assigned.
-Follows Starbucks operational policies and procedures, including
those for cash handling and safety and security, to ensure the
safety of all partners during each shift.
-Follows all cash management and cash register policies and ensures
proper cash management practices are followed by shift team.
-Follows up with baristas during the shift to ensure the delivery
of legendary customer service for all customers.
-Provides quality beverages, whole bean, and food products
consistently for all customers by adhering to all recipe and
presentation standards. Follows health, safety and sanitation
guidelines for all products.
-Recognizes and reinforces individual and team accomplishments by
using existing organizational tools and by collaborating with store
manager to find new, creative, and effective methods of
-Utilizes operational tools to achieve operational excellence
during the shift.
-Maintains regular and punctual attendance
Developing for the Future
-Continuously develops the competencies of both self and others
- Understands and effectively leverages the organization to
accomplish business and unit goals
Achieving Measurable Results
-Consistently exceeds goals, dedicated to exceeding the expectation
of internal Associated topics: assistant general manager, bakery
manager, day manager, director, floor manager, night manager,
operations, restaurant general manager, restaurant operations,