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Starbucks Store Manager

Company: Hyatt Regency Greenville
Location: Greenville
Posted on: November 26, 2022

Job Description:

The Starbucks Store Manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.


* Setting goals for the work group, developing organizational capability, and modeling how we work together:
* Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
* Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
* Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
* Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
* Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
* Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

*Planning and Execution*

* Developing strategic and operational plans for the work group, managing execution, and measuring results:
* Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
* Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.

*Business Requirements*

* Providing functional expertise and executing functional responsibilities:
* Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
* Solicits customer feedback and proactively researches local markets to understand customer and community needs.
* Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
* Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
* Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

*Partner Development & Team Building*

* Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
* Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
* Challenges and inspires partners to achieve business results.
* Challenges and inspires team members to achieve business results.
* Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results.
* Ensures partners adhere to legal and operational compliance requirements.
* Ensures team members adhere to legal and operational compliance requirements.
* Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
* Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
* Responsibilities and essential job functions include but are not limited to the following:
* Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
* Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
* Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
* Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
* Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
* Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
* Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
* Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
* Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
* Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
* Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
* Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
* Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
* Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
* Utilizes operational tools to achieve operational excellence during the shift.
* Maintains regular and punctual attendance

*Developing for the Future*

* Continuously develops the competencies of both self and others

*Organizational Savvy*

* Understands and effectively leverages the organization to accomplish business and unit goals

*Achieving Measurable Results*

* Consistently exceeds goals, dedicated to exceeding the expectation of internal

Job Type: Full-time

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Paid training
* Vision insurance
Experience level:
* 2 years
Restaurant type:
* Coffee shop
* Quick service & fast food restaurant
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Greenville, SC 29601: Reliably commute or planning to relocate before starting work (Required)

* Associate (Required)

* Barista: 1 year (Required)

* Driver's License (Required)

Shift availability:
* Day Shift (Required)

Work Location: One location%58047475%

Keywords: Hyatt Regency Greenville, Greenville , Starbucks Store Manager, Executive , Greenville, South Carolina

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