General Manager
Company: Marriott Greenville
Location: Greenville
Posted on: January 24, 2023
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Job Description:
Company Description :
At Auro Hotels, we strive to be a beacon of excellence in
hospitality. Auro Hotels began in 1973 as JHM Hotels, opening
Sunset Motel in California. Today, we have grown to a full-service
hotel provider, operating properties in the US and India. Our
people make us a different kind of hospitality company. We have
earned a reputation for excellence in everything we do, but our
purpose is greater than our day-to-day business. We seek to elevate
the experience of our guests, associates, owners, and communities
every day.
Headquartered in Greenville, SC, with additional offices in
Atlanta, Georgia and Surat, India, Auro Hotels has developed,
owned, and operated hotels for 47 years. Employing more than 2,000
hospitality professionals, the company currently owns and operates
33 hotels with over 6,450 guestrooms, operating under such
well-known brands as Marriott, Hilton, and Hyatt. We invite you to
explore Auro Hotels.
Job Purpose
The purpose of the General Manager is to ensure the success of the
hotel, meeting or exceeding planned objectives for revenue and
profit, and ensuring guest satisfaction, associate satisfaction and
product quality standards are met. The General Manager manages all
areas in accordance with Auro Hotels and franchise standards to
achieve a friendly atmosphere of superior guest service and product
quality. Provides exemplary performance for staff to follow.
Essential Job Functions
-Responsible to meet expectations in the areas of Profit
Management, Guest Services, Marketing and Sales Management, Human
Resources Management, Asset Management, and Safety and Security
Management as noted below:
Profit Management
-Meets or exceeds budgeted profit and margin for hotel.
-Accurately forecasts revenues/expenses.
-Prepares annual budget that accurately reflects the hotel's
business plan.
-Anticipates revenue/cost problems and manages the timing of
discretionary expenditures to stabilize cash flow.
-Analyzes financial and operating information on ongoing basis to
adjust business plans, labor requirements and operating costs.
-Ensures hotel staff is trained in financial control procedures for
cash vouchers, inventories and receivables, and that these
procedures are regularly followed.
-Knows the hotel's demand segments and sources of business for
each.
-Knows the principal competition for each demand segment and can
take advantage of the hotel's relative strengths against each.
-Identifies major revenues and expense opportunities and possible
problems.
-Accurately forecasts occupancy changes based on the changing
market conditions (e.g. increased competition).
-Translates business plans into action and manages those actions
toward the achievement of revenue and cost objectives.
Guest Services
-Maintains guest service as the driving philosophy of the
hotel.
-Personally demonstrates a commitment to guest service by
responding to guest needs.
-Is committed to making every guest a satisfied guest.
-Ensures all hotel staff, including new-hires, know all
components/features of our guest service guarantee and are trained
to meet service standards; develops added-value customer service
programs.
-Empowers hotel staff to deliver guest service by encouraging and
rewarding responsive guest assistance.
-Ensures hotel standards contribute to the delivery of consistent
guest service.
Marketing and Sales Management
-Can reposition the hotel as needed, upon management's
approval.
-Develops and implements marketing and sales plans based on demand
segments and to maximize REVPAR.
-Knows why competitors are successful in each demand segment and
directly markets/sells against them.
-Ensures that marketing and sales plans are appropriate for each
sales period, including special plans to maximize room revenue
during forecasted low occupancy.
-Coordinates advertising, public relations, and promotional
programs.
-Knows key accounts and actively "sells" through sales calls,
property tours, etc.
Human Resources Management
-Manages human resources functions including recruiting, selection,
orientation, training, performance planning and evaluation, pay and
reward programs to maintain a qualified work-force.
-Maintains a positive, cooperative work environment between staff
and management.
-Emphasizes associate selection, training and development as a way
of doing business.
-Ensures all hotel associates know hotel objectives.
-Ensures personnel files are accurate and comply with both local
and Federal laws and regulations.
-Administers personnel policies fairly and consistently.
-Resolves associate grievances in a fair and timely way.
-Helps to develop management talent by acting as a mentor for
direct reports.
-Ensures training objective and development plans are
completed.
-Monitors and maintains acceptable turnover levels.
-Performs all performance appraisals as required for direct
reports.
Asset Management
-Maintains physical product standards by managing preventive
maintenance programs and by scheduling deep-cleaning
activities.
-Ensures associate involvement in preventive maintenance
programs.
-Protects the interests of the hotel during capital projects.
-Coordinates capital projects within budget, on time, and with
minimal disruption to the guests.
-Has acceptable property quality audits.
-Personally conducts a weekly property audit with the hotel's
maintenance worker and Executive Housekeeper.
-Periodically inspects rooms, building exterior, parking lot,
etc.
Safety and Security Management
-Knows local health and safety codes and regulations that apply to
the hotel.
-Understands and implements "Right to Know" laws.
-Recognizes and corrects potential safety hazards such as broken
doors or railings, fire hazards, etc.
-Recognizes and corrects potential security problems such as
locking doors after hours, etc.
-Understands and follows policies and procedures for the hotel's
key control system and ensures others are trained in same.
-Uses ongoing safety training to minimize worker's compensation
claims.
Keywords: Marriott Greenville, Greenville , General Manager, Executive , Greenville, South Carolina
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