Customer Success Manager
Company: Hitachi
Location: Greenville
Posted on: March 16, 2023
|
|
Job Description:
Company DescriptionHitachi Solutions is a global Microsoft
solutions integrator passionate about developing and delivering
industry-focused solutions that support our clients to deliver on
their business transformation goals. Our industry focus, expertise,
and intellectual property is what truly sets us apart. We have
earned, and continue to maintain, a strategic relationship with
Microsoft. Recognized for our achievements - teaming with our
clients to deliver innovative digital solutions and services - is
how we have achieved year after year recognition.As their trusted
advisor, we support our clients to deliver on their strategic
business initiatives as they unify, automate, and modernize their
data and operations to increase efficiency, reduce costs, and
enhance their customer's experience. Our over 3,000 team members
across 14 countries, and our 18 years of 100% focus on Microsoft
technologies and business applications, is how we deliver
excellence through expert services and industry-focused cloud
solutions. A part of Hitachi, Ltd., our company has a long and rich
history of innovation, financial strength, and international
presence of one of the world's largest companies. Since 1910,
Hitachi, Ltd. has been a leader in manufacturing innovative
products and solutions that support industry and social
infrastructure around the globe supported by 303,000 employees in
over 100 countries and across 864 companies.Job DescriptionCreate
value for customers by ensuring they clearly define business
outcomes and then build a "success plan" with the appropriately
identified objectives, stakeholders, milestones, risks and metrics
needed to achieve them.Be accountable to drive high usage of
Hitachi services within customers by driving the creation and
execution of a thorough and action-oriented Adoption
Plan.Demonstrate advanced insights and understanding of customer's
business/industry and challenge appropriately the way a customer
views both their business and processes.Build/maintain rapid
channel of communication to customer in case of online
service-related issues and eventsRepresent the "Voice of the
Customer", specifically key business decision makers, within
Hitachi.QualificationsPrevious experience as a Project Manager or
lead Customer Management roleProven ability to map the customer's
business process to product capability.Demonstrated ability to use
storytelling and customer evidence to connect technology to
customer's business processes and desired business
outcomes.Experience in Manufacturing or Retail industryTop-notch
executive engagement skills with an ability to establish strong
relationships with business decision makersStrong interpersonal
skills that establish Trusted Advisor relationships with
clientsStrong organizational/time management skills and the ability
to manage multiple projects simultaneouslyDemonstrated ability to
manage complex projects, align resources and manage to measurable
business and technology outcomesCultural awareness and appreciation
for diversityPrior experience with ERP, CRM and Analytics SW
support or implementationAdditional InformationWe are an equal
opportunity employer. All applicants will be considered for
employment without attention to age, race, color, religion, sex,
sexual orientation, gender identity, national origin, veteran or
disability status.#LI-MH1#REMOTE
Keywords: Hitachi, Greenville , Customer Success Manager, Executive , Greenville, South Carolina
Click
here to apply!
|