Workforce Management Specialist

Company: VirtualVocations
Location: Greenville
Posted on: September 15, 2023

Job Description:

A company is looking for a Workforce Management Specialist to join their team.
Key Responsibilities:

Forecast call volume demand and manage scheduling of staff
Monitor real-time contact centers and adjust staff accordingly
Train team members on workforce management policies and procedures

Required Qualifications:

Minimum of 3 years of workforce management experience
Experience with workforce management software (NICE IEX/CX) and Salesforce
Bachelor's degree in statistics, mathematics, computer science, finance, general business, or accounting recommended
Experience implementing new software/applications desired
Adaptable and thrives in a fast-paced, dynamic organization

Keywords: VirtualVocations, Greenville , Workforce Management Specialist, Executive , Greenville, South Carolina

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