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Cash Management Customer Care Specialist IV

Company: TD Bank
Location: Greenville
Posted on: November 19, 2023

Job Description:

Job Title:
Cash Management Customer Care Specialist IV
Company Overview:
Our Values
At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Auto req ID:
United States, US TD Footprint
Job Requirements:

  • Requires specialized expertise to provide customer /partner support on complex transactions, activities and product feature advice and guidance

  • Provides exceptional inbound and/or outbound sales and/or service support to customers/partners on a range of moderate to high complexity financial products and services

  • Acts as a sales process/product expert to customers and/or internal partners

  • Identifies complex problems and formulates the most appropriate solution and escalates if necessary

  • Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared objectives

  • Has direct impact on the quality of the duties performed, or services provided, to the sales team and the unit supported

  • Implements sales and customer service procedures and approaches to complete work

  • Requires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptions

  • Generally requires specific formal certifications at this level of expertise

    Job Details:
    The Cash Management Customer Care Specialist IV understands the financial needs of customers and provide appropriate solutions/advice/guidance and /or recommendations on a range of complex financial products and services. This role contributes to the growth of the business by developing and deepening new/existing relationships.
    Our Commitment to Diversity, Equity, and Inclusion
    At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
    If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
    How We're Helping Make an Impact in Communities
    TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
    We look forward to hearing from you!
    Delaware, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, TD Footprint
    Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, Wilmington

    • Undergraduate degree preferred

    • 3+ years relevant experience required

    • Strong knowledge of cash management industry, including systems, products and services.

    • Proven Customer service skills, including concern for and ability to identify client issues.

    • Proven ability to meet and exceed Customer expectations and ability to translate technical material and information for nontechnical users.

    • Proven ability to perform multiple tasks in a fast-paced environment.

    • Strong organizational and analytical skills and attention to detail.

    • Proven PC skills, including knowledge of Windows and ability to operate standard office equipment.

    • Effective communication skills, both verbal and written.

    • Ability to serve as a resource to CM Customer Care Specialist I, II & III.

      Work Location:
      Mt Laurel - 6000 Atrium Way
      Business Line:
      TD Commercial Banking
      Job Category - Primary:
      Commercial Banking
      Job Category(s):
      Commercial Banking
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      New Jersey
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      Mount Laurel
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      Full Time
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      District of Columbia
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      North Carolina
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      Baltimore City
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      Pay Range:
      $22.75 - $34.75 hourly
      Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Keywords: TD Bank, Greenville , Cash Management Customer Care Specialist IV, Executive , Greenville, South Carolina

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