Cash Management Customer Care Specialist IV
Company: TD Bank
Location: Greenville
Posted on: November 19, 2023
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Job Description:
423657BR
Job Title:
Cash Management Customer Care Specialist IV
Company Overview:
Our Values
At TD, we're guided by our purpose to enrich the lives of our
customers, communities and colleagues, and share a set of values
that shape our culture and behaviors. In exchange for how our
colleagues show up to help TD succeed, we are committed to
delivering a colleague experience grounded in Impact, Growth and a
Culture of Care. No matter where you work across TD, we empower you
to make an impact at work and in your community, explore and grow
your career, and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being
is core to who we are. At TD, we focus on total well-being with
extensive programs to help colleagues assess, manage, and improve
their well-being across four core pillars - physical, financial,
social and mental/emotional. In addition, we champion a safe and
inclusive work environment, so colleagues feel a sense of belonging
and feel supported in their personal and professional growth.
Through our focus on well-being, we know that we can help our
colleagues thrive, contribute to our culture of care, and support
better business outcomes, because when colleagues feel their best,
they're more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our
colleagues to help them and their families achieve their financial,
physical and mental well-being goals. Total Rewards at TD includes
base salary and variable compensation/incentive awards (e.g.,
eligibility for cash and/or equity incentive awards, generally
through participation in an incentive plan) and several other key
plans such as health and well-being benefits, savings and
retirement programs, paid time off (including Vacation PTO, Flex
PTO, and Holiday PTO), banking benefits and discounts, career
development, and reward and recognition.
How We Work
At TD, we believe in-person connections fuel collaboration and
collective creativity. Our workplace experience empowers colleagues
to do great work side-by-side at TD locations, while offering
flexibility to work remotely where it makes sense for the work and
team. Our teams work in one of three workplace models: hybrid,
onsite and primarily remote. Wherever our colleagues are working,
they'll always have access to the TD community to experience our
culture of care.
Who We Are
TD is one of the world's leading global financial institutions and
is the fifth largest bank in North America by branches/stores.
Every day, we deliver legendary customer experiences to over 27
million households and businesses in Canada, the United States and
around the world. More than 95,000 TD colleagues bring their
skills, talent, and creativity to the Bank, those we serve, and the
economies we support. We are guided by our vision to Be the Better
Bank and our purpose to enrich the lives of our customers,
communities and colleagues. TD is deeply committed to being a
leader in customer experience, that is why we believe that all
colleagues, no matter where they work, are customer facing. As we
build our business and deliver on our strategy, we are innovating
to enhance the customer experience and build capabilities to shape
the future of banking. Whether you've got years of banking
experience or are just starting your career in financial services,
we can help you realize your potential. Through regular leadership
and development conversations to mentorship and training programs,
we're here to support you towards your goals. As an organization,
we keep growing - and so will you.
Auto req ID:
423657BR
Country:
United States, US TD Footprint
Job Requirements:
Requires specialized expertise to provide customer /partner support
on complex transactions, activities and product feature advice and
guidance
Provides exceptional inbound and/or outbound sales and/or service
support to customers/partners on a range of moderate to high
complexity financial products and services
Acts as a sales process/product expert to customers and/or internal
partners
Identifies complex problems and formulates the most appropriate
solution and escalates if necessary
Uses insights into how the team integrates with other teams to
coordinate efforts and resources to achieve shared objectives
Has direct impact on the quality of the duties performed, or
services provided, to the sales team and the unit supported
Implements sales and customer service procedures and approaches to
complete work
Requires tact to exchange ideas and customer information in a
concise and logical way; handling of sensitive customer information
and resolution of exceptions
Generally requires specific formal certifications at this level of
expertise
Hours:
40
Job Details:
The Cash Management Customer Care Specialist IV understands the
financial needs of customers and provide appropriate
solutions/advice/guidance and /or recommendations on a range of
complex financial products and services. This role contributes to
the growth of the business by developing and deepening new/existing
relationships.
Inclusiveness:
Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all
colleagues are encouraged to bring their authentic selves to work,
experience equitable opportunities, and feel respected and
supported. We're dedicated to building an inclusive workforce that
reflects the diversity of the customers and the communities in
which we live and serve.
EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Accommodation
If you are a candidate with a disability and need accommodations to
complete the application process, email the TD Bank US Workplace
Accommodations Program at USWAPTDO@td.com. Include your full name,
best way to reach you, and the accommodation needed to assist you
with the application process.
How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a
more inclusive and sustainable future. That's why we launched the
TD Ready Commitment in 2018, now a multi-year North American
initiative. Under the TD Ready Commitment, we are targeting a total
of $1 billion by 2030 in community giving across four key,
interconnected drivers of change: Financial Security, Vibrant
Planet, Connected Communities, and Better Health. It's our goal to
help support change, nurture progress, and contribute to making the
world a better, more inclusive place for our customers, colleagues,
and communities.
We look forward to hearing from you!
State:
Delaware, Connecticut, District of Columbia, Florida, Georgia,
Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New
York, North Carolina, Pennsylvania, Rhode Island, South Carolina,
Vermont, Virginia, TD Footprint
City:
Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry
Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New
York, Philadelphia, Portland, Providence, TD Footprint, Vienna,
Washington, Wilmington
Qualifications:
Undergraduate degree preferred
3+ years relevant experience required
Strong knowledge of cash management industry, including systems,
products and services.
Proven Customer service skills, including concern for and ability
to identify client issues.
Proven ability to meet and exceed Customer expectations and ability
to translate technical material and information for nontechnical
users.
Proven ability to perform multiple tasks in a fast-paced
environment.
Strong organizational and analytical skills and attention to
detail.
Proven PC skills, including knowledge of Windows and ability to
operate standard office equipment.
Effective communication skills, both verbal and written.
Ability to serve as a resource to CM Customer Care Specialist I, II
& III.
Work Location:
Mt Laurel - 6000 Atrium Way
Business Line:
TD Commercial Banking
Job Category - Primary:
Commercial Banking
Job Category(s):
Commercial Banking
State (Primary):
New Jersey
State #2:
New York
State #3:
Florida
State #4:
Massachusetts
State #5:
Pennsylvania
State #6:
South Carolina
State #7:
Connecticut
State #8:
New Hampshire
State #9:
Maine
State #10:
Vermont
City (Primary):
Mount Laurel
City #2:
New York
City #3:
Miami
City #4:
Boston
City #5:
Philadelphia
City #6:
Greenville
City #7:
Fairfield
City #8:
Concord
City #9:
Portland
City #10:
Burlington
Time Type:
Full Time
Employment Type:
Regular
Job Searches Match:
Statewide
State #11:
Virginia
State #12:
Maryland
State #13:
Delaware
State #14:
Rhode Island
State #15:
District of Columbia
State #16:
North Carolina
State #17:
Georgia
City#11:
Vienna
City #12:
Baltimore City
City #13:
Wilmington
City #14:
Providence
City #15:
Washington
City #16:
Charlotte
City #17:
Atlanta
Pay Range:
$22.75 - $34.75 hourly
Federal law prohibits job discrimination based on race, color, sex,
sexual orientation, gender identity, national origin, religion,
age, equal pay, disability and genetic information.
Keywords: TD Bank, Greenville , Cash Management Customer Care Specialist IV, Executive , Greenville, South Carolina
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