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Innovation Lead (Pharmacy) (Remote)

Company: Olive
Location: Greenville
Posted on: May 12, 2022

Job Description:


Olive's AI workforce is built to fix our broken healthcare system by addressing healthcare's most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive's vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

Job Overview

The Innovation Lead (Pharmacy) is responsible for designing the customer automation journey mapped to Olive's products and partner solutions. Innovation Leads connect our customers in specific functional areas (human resources, revenue cycle, pharmacy, etc.) to automation solutions available in the Olive Library. Innovation Leads drive the strategic direction of our customers' AI journey which includes requirements gathering, value communication and, ultimately, the sale of these solutions to our customers.

Success in this role requires deep subject matter expertise in a specific functional area within healthcare provider operations, including awareness of the automation market landscape. Innovation Leads will need to develop expert level knowledge of the solutions available in Olive's Library. Innovation Leads, as part of the Innovation Design Team, will be responsible for generating excitement, enthusiasm, and adoption for Olive Library offerings. In addition, they will generate momentum for a successful delivery of our automation solutions, working collaboratively with our Sales, Customer, Product and Partner teams.

Connects customer opportunities to Olive and Olive partner automation solutions (pre and post sale). Supports the strategy toward customer value achievement and successful implementation.
Develops and demonstrates expert level understanding of Olive product offerings in assigned functional area(s) (payroll practice management, onboarding, etc). Maintains knowledge of and informs the strategic direction of the product roadmap to help guide our customers to the appropriate solution.
Presents Olive and partner products to the customer and gains customer approval to implement them through a governance process. Ensures a clear hand off to the implementation team that sets up a successful delivery of the automation solution.
Owns the process of gathering requirements for each automation solution. These may include technical configuration specifications as well as operational requirements related to adoption and change management.
Has and maintains business acumen and market awareness of automation-related offerings in assigned functional areas.
Understands and demonstrates competence in Olive's partner capabilities in assigned functional area(s).
Gathers and assesses customer feedback and collaborates with Olive's Product and Partnership teams to drive value for our customers.
Collaborates with the Olive Product and delivery teams to understand the Olive standard solutions and incorporate the most current best practices in solution design work.
Keeps internal stakeholders and the executive leadership team informed of customer status updates and key issues that may impact customer readiness for approving/adopting Olive's solutions.

Requirements Bachelor's degree or equivalent professional experience managing pharmacy operations and/or pharmacy technology projects
6+ years of experience with analyzing and synthesizing quantitative and qualitative information, forming opinions with corresponding recommendations, and presenting the results to key stakeholders internally and externally
4+ years of relevant pharmacy operations experience as a pharmacist or pharmacy technician, preferably outpatient. Familiarity with key workflow areas such as prior authorization and/or medication financial assistance
Alternatively, inpatient experience with discharge planning and/or other transition of care work
Experience with measurement modeling - understanding of provider-side P&L impacts and operational KPI
Understanding and experience in product sales and requirements gathering
Strong cross-team communicator
Ability to stay organized and work independently with moderate supervision in a fast paced, high-growth organization
Exceptional executive presence. Ability to adjust tone, messaging and communication approach during different phases of the customer journey.
Strong ability to communicate value and influence customers' decision-making
Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
Ability to develop strong cross vertical relationships
Subject matter expertise in areas of focus.
Strong organizational skills and ability to prioritize
Technical knowledge (experience implementing technical solutions, working with RPA solutions, a range of APIs, etc)
Outstanding team player with the ability to coordinate people and activities across multiple functional areas
Ability to travel up to 50% of the time (travel requirements will vary based on volume of customer assessments and engagements, focus areas, and other factors)

At Olive, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community - to apply for our available positions, even if they don't necessarily check every box on the job description.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.


We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to work. From retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow Olivians, we make sure to take care of our own.
Health, Dental, and Vision insurance that starts on your first day at Olive with 100% of premiums covered for team members and 75% covered for dependents
Monthly Grid stipend to cover work related expenses
Unlimited PTO
EAP/Mental health resources
Getaways by Marriott Bonvoy
Family-building and fertility support via Kindbody
12 weeks of parental leave
401(K) match
Wellness program
Stock Options

Keywords: Olive, Greenville , Innovation Lead (Pharmacy) (Remote), Healthcare , Greenville, South Carolina

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