Sales Support - Medical
Company: Henry Schein
Posted on: October 12, 2019
Receives telephone calls from Field Sales Consultants (FSCs) and
Regional Sales Managers (RSMs) regarding various processes relating
to the customer support functions. This position primarily involves
providing outstanding customer service to the FSCs regarding
orders, returns, account inquiries, and addressing customer
concerns on behalf of the FSC.
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:
Receives telephone calls from FSCs to answer inquiries on various
issues, including orders, bills, and shipments. Issues return
authorizations, credits, and traces customer order shipments.
Interacts with Regional Sales Managers regarding FSC and customer
related issues. Evaluate, analyze and resolve FSC concerns.
Maintain special pricing upon request from the FSC.
Interacts with Distribution Centers regarding post-order inquiries,
such as requesting shelf checks to ensure product availability.
Applies customer credit card payments, spreads unapplied cash and
credits as requested by the FSC.
Notifies FSCs, RSMs and department manager of unusual situations
requiring special attention
Contacts manufacturers for product information and return
authorization for non-stock items
Initiates changes to and cancellation of orders or backorders upon
request and advises FSC
Adheres to Company policies, procedures, and directives regarding
standards of workplace behavior in completing job duties and
Participates in special projects, attends sales or departmental
meetings as requested and performs other duties as required.
In addition to the essential duties and responsibilities listed
above, all positions are also responsible for:
* Meeting company standards pertaining to quantity and quality of
work performed on an ongoing basis, performing all work related
tasks in a manner that is in compliance with all Company policies
and procedures including WorldWide Business Standards.
* Adhering to Company policies, procedures, and directives
regarding standards of workplace behavior in completing job duties
Henry Schein, Inc. is an Equal Employment Opportunity Employer and
does not discriminate against applicants or employees on the basis
of race, color, religion, creed, national origin, ancestry,
disability that can be reasonably accommodated without undue
hardship, sex, sexual orientation, gender identity, age,
citizenship, marital or veteran status, or any other legally
Keywords: Henry Schein, Greenville , Sales Support - Medical, Healthcare , Greenville, South Carolina
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