Customer Service Rep(05674) - White Horse Rd.
Company: Dominos Pizza
Location: Greenville
Posted on: April 3, 2021
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Job Description:
You got game? You got spring in your step? You want the best job
in the world! And schedules that work with you, not against you?
That's right, we live to beat the rush and make it possible to
make, bake or take pizzas during the hungry hours of the day and
night, part or full time. You'll have plenty of time left over for
school, hanging with your friends, or whatever. Sound good? Even if
you just need a second job for some extra cash, Domino's Pizza is
the perfect place for you.We are searching for qualified customer
service reps with personality and people skills. We're growing so
fast it's hard to keep up, and that means Domino's has lots of ways
for you to grow (if that's what you want), perhaps to management,
perhaps beyond. Whether it's your hobby, main-gig, or supplemental
job, drop us a line. We're bound to have just the thing for you.JOB
REQUIREMENTSYou must be 18 years of age or older.GENERAL JOB DUTIES
FOR ALL TEAM MEMBERSOperate all equipment.Stock ingredients from
delivery area to storage, work area, walk-in cooler.Prepare
product.Receive and process telephone orders.Take inventory and
complete associated paperwork.Clean equipment and facility
approximately daily.TrainingOrientation and training provided on
the job.Communication SkillsAbility to comprehend and give correct
written instructions.Ability to communicate verbally with customers
and co-workers to process orders both over the phone and in
person.Essential Functions/SkillsAbility to add, subtract,
multiply, and divide accurately and quickly (may use
calculator).Must be able to make correct monetary change.Verbal,
writing, and telephone skills to take and process orders.Motor
coordination between eyes and hands/fingers to rapidly and
accurately make precise movements with speed.Ability to enter
orders using a computer keyboard or touch screen.WORK
CONDITIONSExposure to:Varying and sometimes adverse weather
conditions when removing trash and performing other outside
tasks.In-store temperatures range from 36 degrees in cooler to 90
degrees and above in some work areas.Sudden changes in temperature
in work area and while outside.Fumes from food odors.Exposure to
cornmeal dust.Cramped quarters including walk-in cooler.Hot
surfaces/tools from oven up to 500 degrees or higher.Sharp edges
and moving mechanical parts.SENSINGTalking and hearing on
telephone.Near and mid-range vision for most in-store tasks.Depth
perception.Ability to differentiate between hot and cold
surfaces.TEMPERAMENTSThe ability to direct activities, perform
repetitive tasks, work alone and with others, work under stress,
meet strict quality control standards, deal with people, analyze
and compile data, make judgements and decisions.Additional Job
DetailsPHYSICAL REQUIREMENTSIncluding, but not limited to the
following:StandingMost tasks are performed from a standing
position.WalkingFor short distances for short durations.Surfaces
include ceramic tile "bricks" with linoleum in some food process
areas. Height of work surfaces is between 36" and
48".SittingPaperwork is normally completed in an office at a desk
or table.LiftingBulk product deliveries are made twice a week or
more and are unloaded by the team member using a hand
truck.Deliveries may include cases of ingredients and supplies
weighing up to 50 pounds with dimensions of up to 3' x 1.5'.Cases
are usually lifted from floor and stacked onto shelves up to 72"
high.CarryingLarge cans, weighing 3 pounds, 7 ounces, are carried
from the workstation to storage shelves.Occasionally, pizza sauce
weighing 30 pounds is carried from the storage room to the front of
the store.Trays of pizza dough are carried three at a time over
short distances, and weigh approximately 12 pounds per
tray.PushingTo move trays which are placed on dollies. A stack of
trays on a dolly is approximately 24" - 30" and requires a force of
up to 7.5 pounds to push.Trays may also be pulled.ClimbingTeam
members must infrequently navigate stairs or climb a ladder to
change prices on signs, wash walls, perform
maintenance.Stooping/BendingForward bending at the waist is
necessary at the pizza assembly station.Toe room is present, but
workers are unable to flex their knees while standing at this
station.Duration of this position is approximately 30 - 45 seconds
at one time, repeated continuously during the day.Forward bending
is also present at the front counter and when stocking
ingredients.Crouching/SquattingPerformed occasionally to stock
shelves and to clean low areas.ReachingReaching is performed
continuously; up, down and forward.Workers reach above 72"
occasionally to turn on/off oven controls, change prices on sign,
and lift and lower objects to and from shelves.Workers reaching
down to perform such tasks as scooping cornmeal from a plastic
barrel, or washing dishes.Workers reach forward when obtaining
topping ingredients, cleaning work surfaces, or answering
phones.Hand TasksEye-hand coordination is essential. Use of hands
is continuous during the day.Frequently activities require use of
one or both hands.Shaping pizza dough requires frequent and
forceful use of forearms and wrists.Workers must manipulate a pizza
peel when removing pizza from the oven, and when using the rolling
cutter.Frequent and/or forceful pinching is required in the
assembly of cardboard pizza boxes.Team Members must be able to
grasp cans, the phone, the pizza cutter and pizza peel, and pizza
boxes.Machines, Tools, Equipment, Work AidsTeam Members may be
required to utilize pencils/pens, computers, telephones,
calculators, TDD equipment, pizza cutter and pizza
peel.ADVANCEMENTMany of our team members began their careers as
delivery drivers and today are successful Domino's franchise
owners. From customer service representative to management, General
Manager to Manager Corporate Operations or Franchisee, our stores
offer a world of opportunity.DIVERSITYOur mission is to recognize,
appreciate, value and utilize the unique talents and contributions
of all individuals. To create an environment where all team
members, because of their differences, can reach their highest
potential.SUMMARY STATEMENTWe take pride in our team members and
our team members take pride in Domino's Pizza! Being the best pizza
delivery company in the world requires exceptional team members
working together. At Domino's Pizza, our people come first!
Associated topics: agente de servicio al cliente, associate, clerk,
client, customer care specialist, customer service specialist,
internship, platform support, service representative, support
Keywords: Dominos Pizza, Greenville , Customer Service Rep(05674) - White Horse Rd., Hospitality & Tourism , Greenville, South Carolina
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