GUEST SERVICES ATTENDANT
Company: City of Greenville
Location: Greenville
Posted on: January 15, 2022
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Job Description:
GUEST SERVICES ATTENDANT - 0721 Salary $26,956.80 - $36,400.00
Annually Location 150 Cleveland Park Drive - Greenville, SC Job
Type Full Time Department PARKS, RECREATION & TOURISM (PRT) Job
Number 00600 Division ZOO Brief Description Brief Description of
the Job
As assigned on a rotating basis, functions in the role of ticket
booth attendant, gift shop attendant, and concession attendant at
the City of Greenville Zoo. Provides outstanding customer service
to Zoo patrons by answering questions, providing information about
Zoo attractions, providing directions, and resolving minor issues;
escalates complex issues as needed. Operates cash register and
receives payment from customers in cash or credit card; accurately
counts and provides change when applicable. Performs shift opening
and closing duties including, balancing cash register, taking
inventory and restocking supplies. Cleans, sterilizes, and
maintains assigned area of operation in compliance with the City of
Greenville, and the Department of Health & Environmental Control
(DHEC) policies/procedures and regulations. Assists with special
projects and events as assigned. Maintains and implements Zoo
safety protocols and procedures as required. Attends Zoo and City
training as needed to maintain current knowledge base regarding
Zoo/City safety. Job Duties Essential Functions
Perform Customer Service (60%): In assigned area (ticket booth,
gift shop or concessions) provide excellent customer service by
greeting patrons, answering questions, providing information about
Zoo attractions, providing directions, and resolving minor issues;
escalate complex issues as needed. Perform shift opening and
closing duties including, balancing cash register, taking inventory
and restocking supplies as needed. Operate cash register and
receive payments from Zoo patrons in cash or credit card;
accurately count and provide change when applicable. When assigned
to ticket booth, sell and collect tickets for the City of
Greenville Zoo. When assigned to gift shop, sell merchandise to
customers in person and via phone sales; restock, arrange, and
straighten displays, process incoming shipments of products;
package and ship orders as needed; conduct inventory. When assigned
to concessions stand, prepare and serve food and beverages in
accordance with City and DHEC policies and safety regulations; bus
and sanitize the tables and dining area of the concession stand
regularly; operate and maintain food and drink machines.
Maintain Cleanliness (20%): Maintain cleanliness of assigned area
according to department and DHEC policies and regulations. Clean
and sanitize utensils, countertops, and all food prep areas and
machinery using DHEC required cleaning agents which include bleach
products and quaternary ammonium. Wash hands frequently throughout
each shift. Remove expired/unusable perishable items from
refrigerators, freezers and other storage areas daily. Ensure
clutter-free/safe walkways for patrons by sweeping and mopping each
assigned area daily. Maintain clean and attractive seating around
the concession area by removing all trash and cleaning trash
receptacles as needed, daily.
Assist with Special Projects & Events (10%): Participate in and
assist with special events held by the City of Greenville Zoo
during regular operating hours, as well as, after hours as
assigned. Set-up and break-down event areas and/or items. Gather,
assemble and disseminate promotional products for and during
special events.
Maintain Zoo Safety Protocols (10%): Ensure patron safety by
maintaining up-to-date knowledge regarding the City of Greenville
Zoo`s safety standards, policies, and procedures. Implement
appropriate Zoo safety protocols and procedures, including the
Greenville Zoo Animal Escape Plan, Lost Child/Adult Procedure,
First Aid, and various City policies/procedures accordingly. Attend
Zoo and City of Greenville trainings as needed to maintain current
knowledge base regarding Zoo/City safety.
Perform other duties as assigned.
Qualifications Job Requirements
Formal Education: High school diploma or equivalent is
required.
Experience: Under and including one year of experience in a
customer service related position is required.
Driver`s License Required: None.
Certifications and Other Requirements: CPR Adult, CPR Child, and
First Aid certification within one year of employment.
Knowledge, Skills, and Abilities
Knowledge: Work requires basic creative problem solving in the use
of equipment and material, or the application of techniques and
procedures. Guidelines and standards are available but independent
or original thinking is required to organize and execute assigned
work, refine procedures, techniques or concepts, or resolve
operational problems. While processes and methods may vary,
outcomes are typically predetermined. Work product primarily
affects unit processes.
Reading: Basic Level: Ability to read basic communication using
common two or three syllable words.
Math: Basic Level: Ability to perform the four basic arithmetic
operations (addition, subtraction, multiplication, division).
Writing: Basic Level: Ability to write simple sentences containing
subject, verb, and object, and/or series of numbers, names, and
addresses.
Machines, Tools, Equipment, and Work Aids: Calculator, telephone,
ice machine, hot dog machine, popcorn machine, nacho machine,
pretzel machine, and slushy machine. Computer and related software
(Counterpoint SQL).
Working Conditions
Primary Work Location: Concessions, gift shop, and/or ticket booth
(Zoo grounds).
Environmental/Health and Safety Factors: Occasional exposure to
unpleasant environmental conditions and/or hazards. Occasional
outside work. Daily exposure to wetness and/or humidity and
respiratory hazards. Daily exposure to DHEC required cleaning
agents which include bleach products and quaternary ammonium.
Occasional exposure to chemical hazards. Rare exposure to
communicable diseases.
Protective Equipment Required: Sanitary gloves and pot holders.
Designated PPEs for specific areas and activities within the
zoo.
Physical Demands
Continuously requires standing, fine dexterity, walking, handling,
using vision, bending, hearing, and talking. Occasionally requires
lifting, carrying, sitting, reaching, kneeling, pushing/pulling,
and crouching. Rarely requires crawling, climbing, and balancing.
Light strength demands include exerting up to 20 pounds
occasionally, 10 pounds frequently, or negligible amounts
constantly AND/OR walking or standing to a significant degree.
Mental Demands
Frequently requires time pressures, frequent change of tasks,
performing multiple tasks simultaneously, working closely with
others as part of a team, handwashing, and exposure to
noisy/distracting environment. Occasionally requires irregular
schedule/overtime and tedious or exacting work. Rarely requires
emergency situations. The City of Greenville offers a comprehensive
and affordable benefits package designed to provide a variety of
choices to best fit the needs of our employees and their families.
View more details about these benefits here: City of Greenville
Employee Benefits.
HEALTH INSURANCE
The City offers the following health insurance options to eligible
employees:
LEAVE & HOLIDAY BENEFITS
The City is a member of the South Carolina State (SCRS) and Police
Officers (PORS) defined benefit Retirement Systems.
AWARDS & RECOGNITION
Greenville, South Carolina, 29601 Phone 864-467-4530
Website https://jobs.greenvillesc.gov
Keywords: City of Greenville, Greenville , GUEST SERVICES ATTENDANT, Hospitality & Tourism , Greenville, South Carolina
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