Executive Housekeeper
Company: Hyatt Regency Greenville
Location: Greenville
Posted on: August 6, 2022
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Job Description:
We are looking for an Executive Housekeeper to join our World
class team at the Hyatt Regency, Downtown Greenville and provide
excellent customer service to our hotel guests! An Executive
Housekeeper is to assure the overall success of the hotel by
meeting or exceeding the guest expectation for product
cleanliness.
Job Purpose
The purpose of the Executive Housekeeper is to assure the overall
success of the hotel by meeting or exceeding the guest expectation
for product cleanliness.
Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors.
Carries out supervisory responsibilities in accordance with the
organization's policies, procedures and applicable laws.
Responsibilities include but are not limited to: interviewing,
hiring, and training associates; planning, assigning, and directing
work; appraising performance; rewarding and disciplining
associates; addressing complaints and resolving problems.
Major Responsibilities
-Ensures that each Guest receives outstanding Guest Service by
providing a Guest friendly environment which includes greeting and
acknowledging every Guest, maintaining outstanding standards, solid
product knowledge and all other components of Guest Service.
-Empowered to guarantee total guest satisfaction, display
hospitality and professionalism to our guests at all times, take
pride in representing AURO Hotels professionally with our guests
and assuring that all transactions with guests are handled in a
legal and ethical manner.
-Understands and apply all property safety and security procedures
to maintain a secure and safe environment for associates and guests
at all times. In the event of an accident or emergency, gets
medical attention if necessary and contacts the GM or Human
Resources immediately.
-Maintains a favorable working relationship with all company
associates to foster and promote a positive working
environment.
Essential Job Functions
-Oversees Public Space for efficiency and cleanliness; conducts
inspections of public space and does follow-up as needed; insures
public space meets and exceeds customer expectations for the
appearance of the hotel.
-Prepares work schedules in accordance with forecasted
occupancy.
-Conducts effective associate meetings; Handles disciplinary action
and counseling sessions as
-Determines, communicates and monitors achievement standards and
standards of performance on a timely basis.
-Conducts department training on a regular basis in conjunction
with AURO Hotels' standards and Brand standards including cleaning
techniques and safe use of cleaning products.
-Works with associates when necessary to provide outstanding
customer service to guests.
-Responsible to insure that AURO Hotels' standards and Brand
standards are met in all of Public Areas and Guest Rooms.
-Insures that guest rooms are within the standards of AURO and
brand standards
-Inspects all guest rooms each quarter; writes maintenance orders
as needed.
-Checks "In" house or "Stay-over Rooms" as necessary.
-Checks linen closets and carts for cleanliness and supplies.
-Uses 100-point inspection to ensure quality of rooms by inspecting
rooms following cleaning by housekeepers.
-Coordinates housekeeping work with other departments; Front
Office, Engineering, Banquets, etc.
-Coordinates staffing and payroll to conform with productivity and
budgetary standards.
-Prepares payroll and schedules as required. Monitors actual vs.
budget on payroll cycles. Approves overtime as necessary for hourly
associates.
-Works scheduled Manager On Duty shifts on an assigned basis.
-Maintains proper linen pars, chemicals, and amenity inventories.
Conducts inventories as assigned and recommends purchases of
products, remaining within budget.
-Confers closely with the General Manager and takes every
opportunity to become familiar with all aspects of the hotel in
order to assist wherever required.
-Keeps immediate supervisor promptly and fully informed of all
problems or unusual matters of significance.
-Performs performance appraisals on all direct reports as
required.
Other Duties and Responsibilities
-Complies with Company Standards of Service as outlined for AURO
Hotels.
-Projects a favorable image of AURO Hotels to the public at all
times.
-Performs all duties and responsibilities in a timely and efficient
manner in accordance with established company policies and
procedures to achieve the overall objectives of this position.
-Treats guests, vendors, customers and co-workers with
professionalism and respect at all times.
-Completes Departmental, AURO Hotels and Brand standards training
as assigned.
-Maintains a clean and neat appearance at all times.
-Must be able to work flexible work hours/schedule including
evenings, weekends and holidays.
-Nothing in this job description restricts management's right to
assign or reassign duties, work hours and/or responsibilities for
this job at any time.
Disclaimer
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not to be construed as an exhaustive list
of all responsibilities, duties, and skills required of personnel
so classified. All personnel may be required to perform duties
outside of their normal responsibilities from time to time, as
needed.
Keywords: Hyatt Regency Greenville, Greenville , Executive Housekeeper, Hospitality & Tourism , Greenville, South Carolina
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