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Executive Housekeeper

Company: Hyatt Regency Greenville
Location: Greenville
Posted on: August 6, 2022

Job Description:

We are looking for an Executive Housekeeper to join our World class team at the Hyatt Regency, Downtown Greenville and provide excellent customer service to our hotel guests! An Executive Housekeeper is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness.

Job Purpose

The purpose of the Executive Housekeeper is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

-Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
-Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
-Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
-Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions

-Oversees Public Space for efficiency and cleanliness; conducts inspections of public space and does follow-up as needed; insures public space meets and exceeds customer expectations for the appearance of the hotel.
-Prepares work schedules in accordance with forecasted occupancy.
-Conducts effective associate meetings; Handles disciplinary action and counseling sessions as
-Determines, communicates and monitors achievement standards and standards of performance on a timely basis.
-Conducts department training on a regular basis in conjunction with AURO Hotels' standards and Brand standards including cleaning techniques and safe use of cleaning products.
-Works with associates when necessary to provide outstanding customer service to guests.
-Responsible to insure that AURO Hotels' standards and Brand standards are met in all of Public Areas and Guest Rooms.
-Insures that guest rooms are within the standards of AURO and brand standards
-Inspects all guest rooms each quarter; writes maintenance orders as needed.
-Checks "In" house or "Stay-over Rooms" as necessary.
-Checks linen closets and carts for cleanliness and supplies.
-Uses 100-point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers.
-Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc.
-Coordinates staffing and payroll to conform with productivity and budgetary standards.
-Prepares payroll and schedules as required. Monitors actual vs. budget on payroll cycles. Approves overtime as necessary for hourly associates.
-Works scheduled Manager On Duty shifts on an assigned basis.
-Maintains proper linen pars, chemicals, and amenity inventories. Conducts inventories as assigned and recommends purchases of products, remaining within budget.
-Confers closely with the General Manager and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
-Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
-Performs performance appraisals on all direct reports as required.
Other Duties and Responsibilities

-Complies with Company Standards of Service as outlined for AURO Hotels.
-Projects a favorable image of AURO Hotels to the public at all times.
-Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
-Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
-Completes Departmental, AURO Hotels and Brand standards training as assigned.
-Maintains a clean and neat appearance at all times.
-Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
-Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: Hyatt Regency Greenville, Greenville , Executive Housekeeper, Hospitality & Tourism , Greenville, South Carolina

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