* Key Holder - Part Time
Company: Kirkland's, Inc.
Location: Greenville
Posted on: August 7, 2022
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Job Description:
Overview:
The Key Holder has a strong emphasis on customer service along with
product knowledge and visual presentations. Implements and follows
the store business plans and ensures operational processes are
executed through collaboration with the Store Manager and store
team. Serves as a role model and provides guidance to the store
team in presenting an excellent customer experience to maximize
sales. This position requires a high level of comfort in building
rapport through customer interactions. The Key Holder may be
required to conduct opening and closing functions as business
schedules require.
Responsibilities:
Leads, supports and values Customer Service in both the in store
and online (ship to store) shopping experience. Greets every
customer with enthusiasm, maintains a positive, can do attitude at
all times. Proactively engages with customers, reads cues and
responds appropriately. Educates each customer on current
promotions and merchandise assortment to support buying decisions.
Makes suggestions to build the customers basket that compliments
the customers choices. Supports the company's branding at all times
by treating all customers and co-workers in a respectful and
professional manner while supporting a common goal.Achieves or
exceeds goals associated with company initiatives and programs by
actively engaging with customers Understands and supports a caring,
fun and engaging work environment for the team and a great shopping
experience for the customers.Leads by example, supports and holds
team accountable to all company policies and procedures.Executes
opening, closing and certain register functions as the business
requires.Communicates the Game Plan to the team at the beginning of
their shifts and follows up on expected workload and tasks.Leads
and assists in the process of the receipt of all merchandise in a
safe, timely and efficient manner.Leads and assists in maintaining
an efficient and organized stockroom.Leads and assists in the
execution of merchandise presentation directives, pricing and the
accuracy of inventory levels.Champions and demonstrates a
commitment to Kirkland's Values.May perform other duties as
necessary
Qualifications:
High School Diploma or GED; college preferred.Minimum 1 year
management experience in a retail or service industry
preferred.Strong communications skills and customer service
experience required.Energetic, people and results oriented,
competitive with a drive to succeed.Ability to effectively
communicate both written and verbally.Ability to work weekends,
holidays and evenings.Ability to read and interpret company
directives, handbook and manuals.Ability to work a flexible
schedule to meet the business needs of the store.Ability to work
independently as well as part of a team.Must be able to
ascend/descend a ladder to retrieve and stock products on the shelf
or to hang overhead banners/product.Frequently positions self to
retrieve and stock products in the stock room and sales floor and
to place merchandise in bags.Must be able to constantly move around
the store for prolonged periods to greet and assist customers.Must
be able to frequently communicate with the customers in person,
electronically, and telephonically.Must be able to frequently move
merchandise that is 50 pounds or more to and from the stock room to
sales floor. Must be able to operate a Point of Sale system,
registers and hand held devices efficiently and accurately.
Keywords: Kirkland's, Inc., Greenville , * Key Holder - Part Time, Hospitality & Tourism , Greenville, South Carolina
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