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Housekeeping Supervisor

Company: Hyatt Regency Greenville
Location: Greenville
Posted on: November 23, 2022

Job Description:

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

-Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
-Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

-Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
-Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions

-Responsible for the overall cleanliness of the hotel by maintaining an organized and efficient Housekeeping operation

-Prepares work schedules in accordance with forecasted occupancy
-Supervises the day to day activities of housekeeping staff
-Maintains familiarity with cleaning equipment; fills out requisition orders as necessary
-Oversees and conducts inspections of Public Space for efficiency and cleanliness
-Insures public space meets and exceeds customer expectations for the appearance of the hotel
-Conducts department training on a regular basis
-Provides staff with the skills training to provide value added service to customers
-Monitors service and teamwork on a regular basis and counsels associates as needed
-Insures that guest rooms are within the standards of AURO and franchise hotels
-Inspects all guest rooms each quarter; checks "In" house or "Stay-over Rooms" as necessary
-Writes maintenance orders as needed. Conducts inventories as assigned.
-Checks linen closets and carts for cleanliness and supplies
-Trains associates on proper cleaning techniques
-Uses 100 point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers
-Insures that all associates follow safety rules and procedures. Takes corrective action where required to improve safety of work areas
-Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports
-Determines, communicates, and monitors achievement of standards of performance on a timely basis
-Maintains proper linen pars, chemicals, and amenity inventories
-Recommends purchases of products; remaining within budget
-Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc.
-Confers closely with the Executive Housekeeper at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
-Coordinates staffing and payroll to conform with productivity and budgetary standards
-Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Other Duties and Responsibilities

-Complies with Company Standards of Service as outlined for AURO Hotels.
-Projects a favorable image of AURO Hotels to the public at all times.

-Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

-Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
-Completes Departmental, AURO Hotels and Brand standards training as assigned.
-Maintains a clean and neat appearance at all times.
-Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
-Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Hyatt Regency Greenville, Greenville , Housekeeping Supervisor, Hospitality & Tourism , Greenville, South Carolina

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