Full Time - Appointment Scheduler/Customer Service
Company: Transcom
Location: Greenville
Posted on: January 26, 2023
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Job Description:
Do you love helping people and sharing your knowledge?Do you
want to grow your career with a company that rewards your hard
work?Do you want to improve your work / life balance*Join our
Transcom family as a Customer Service Agent - ONSITE in our NEW
Greenville office!*In this full-time employee role, you'll support
our client's customers with locating offices for patients,
scheduling new appointments, canceling or changing a scheduled
service, and answering patient questions. In addition, you'll also
make outbound calls for appointment confirmations and rebookings.
You'll support them with these services through phone, email, chat,
and/or text.* *$15.00 per hour*, starting pay rate* Benefits -
Medical, Dental, Vision, 401(k)* Paid Vacation Time* Computer
equipment provided* Great Work/Life Balance while developing your
career* Full gym - free to employees* On-site market* Free coffee*
Food trucks on designated days*We've got an exciting career
opportunity for you, if you can: ** Effortlessly engage with
callers, actively listen, analyze their need, and provide superior
service* Comfortably navigate multiple applications to research
solutions* Multitask in systems while patiently providing
step-by-step instructions* Calmly provide conflict resolution and
navigate frustrated customer situations* Work independently with
discipline and motivation to succeed in a call center environment*
Work in a highly structured environment with strict adherence to
your assigned full-time schedule taking high-volume inbound calls
from customers.* Work at a desk, wearing a wired headset, while
talking to customers in a high-volume, fast-paced, and sometimes
stressful environment*What's In It For You?** Position as a
Transcom employee (not an independent contractor)* Computer for
this role is provided by Transcom* Paid Vacation* Health Benefits
for you and your family* 401(k) Investment options with employer
match opportunities* Employee Assistance Program* Ability to
develop your skills and grow your career* An opportunity to work
for a company passionate about people* Career advancement* Full gym
- free to employees* On-site market* Free coffee* Food trucks on
designated days*Requirements** At least 18 years or older* High
School Diploma, or equivalent* Able to successfully pass a criminal
background check* Work onsite in the Greenville office* Able to
work a full-time work week of 32-40 hours, with overtime
opportunities as needed* Able to maintain 100% strict adherence to
the assigned schedule* Able to work a variety of shifts, including:
evenings, weekends, and holidays* Able to work full-time hours,
with reliable attendance, as outlined in the assigned schedule*
Strong computer knowledge, including ability to accurately type at
least 40 wpm* Excellent English written and verbal communication
skills* Courteous and friendly with high level of professionalism*
Willingness to follow procedures and adhere to policies* Able to
multitask applications while talking to customers on the phone*
Able to thrive in a fast-paced work environment* Able to actively
listen to customer needs and demonstrate empathy* Ability to work
in an environment where you must sit, reach, communicate (verbally
and electronically), type, read, multitask, and concentrate in a
prolonged setting.* Previous call center experience
preferred*Location On-site*It is a requirement to work from the
site: 650 Executive Center Dr. Greenville, SC 29615*About
Transcom*Transcom is a global customer experience specialist,
providing customer care, sales, technical support and credit
management services through our extensive network of contact
centers and work-at-home agents. We are 30,000+ customer experience
specialists at over 60 contact centers across 25 countries,
delivering services in 33 languages to international brands in
various industry verticals.We are the voice of our clients. We are
Transcom.We are growing our virtual footprint in North America and
currently hiring for our new site located in Greenville SC. Be one
of the first to work at our beautiful and conveniently-located
office. Lots of amenities including, gym, mini market, and free
coffee for all employees. We are just minutes from downtown off
Roper Mountain Rd. We also provide an open and comfortable work
space for your breaks and lunches. Property Management has food
trucks on-site twice a week.At Transcom, we're relentlessly
committed. To our clients and each other. Every day, someone starts
their journey with Transcom. Taking the potential they have today,
and turning it into skills for the future. Getting recognized for
working hard, being a team player, and supporting others.
Championing positive, lasting change in their teams and
communities. That's just how we are at Transcom. Here we care, and
root for each other. You're included, just as you are, from day
one. And with the right mindset, there's no end to how far we can
go together.*We are passionate about people and look forward to
meeting you!*Important Information about the Application and
Interview Process at Transcom:* Transcom will *NEVER* ask for your
personal information until *AFTER* you have been given a written
offer of employment, which comes after a live interview with a
recruiter.* Transcom will *NEVER* invite you to an interview
without you first successfully completing our *ENTIRE* application
process, including assessments.* Transcom will *NEVER* ask you to
pay to get a job from us. We have no registration fees and Transcom
pays for your background check.* Transcom will *NEVER* send you a
check to purchase equipment.* Transcom will *NEVER* ask you to send
any money to a third party.* Transcom will *NEVER* ask you to
provide your banking information to directly to us.* Transcom will
*NEVER* ask you to purchase gift cards.* Transcom uses Adobe
Connect in our interviews, not Skype, Telegram or Zoom.* Mark
Lyndsell, our CEO in the Global English Region *DOES NOT*
interview.* Don Barryman, our EVP in the Global English Region
*DOES NOT* interview.Job Type: Full-timePay: From $15.00 per
hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee
discount* Health insurance* Paid time off* Paid training* Vision
insuranceExperience level:* Under 1 yearShift:* 8 hour shift* Day
shift* Evening shiftWeekly day range:* Monday to Friday* Weekend
availabilityWork setting:* Call center* In-personWork Location: One
location
Keywords: Transcom, Greenville , Full Time - Appointment Scheduler/Customer Service, Hospitality & Tourism , Greenville, South Carolina
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