Full Time - Appointment Scheduler/Customer Service

Company: Transcom
Location: Greenville
Posted on: January 26, 2023

Job Description:

Do you love helping people and sharing your knowledge?Do you want to grow your career with a company that rewards your hard work?Do you want to improve your work / life balance*Join our Transcom family as a Customer Service Agent - ONSITE in our NEW Greenville office!*In this full-time employee role, you'll support our client's customers with locating offices for patients, scheduling new appointments, canceling or changing a scheduled service, and answering patient questions. In addition, you'll also make outbound calls for appointment confirmations and rebookings. You'll support them with these services through phone, email, chat, and/or text.* *$15.00 per hour*, starting pay rate* Benefits - Medical, Dental, Vision, 401(k)* Paid Vacation Time* Computer equipment provided* Great Work/Life Balance while developing your career* Full gym - free to employees* On-site market* Free coffee* Food trucks on designated days*We've got an exciting career opportunity for you, if you can: ** Effortlessly engage with callers, actively listen, analyze their need, and provide superior service* Comfortably navigate multiple applications to research solutions* Multitask in systems while patiently providing step-by-step instructions* Calmly provide conflict resolution and navigate frustrated customer situations* Work independently with discipline and motivation to succeed in a call center environment* Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.* Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment*What's In It For You?** Position as a Transcom employee (not an independent contractor)* Computer for this role is provided by Transcom* Paid Vacation* Health Benefits for you and your family* 401(k) Investment options with employer match opportunities* Employee Assistance Program* Ability to develop your skills and grow your career* An opportunity to work for a company passionate about people* Career advancement* Full gym - free to employees* On-site market* Free coffee* Food trucks on designated days*Requirements** At least 18 years or older* High School Diploma, or equivalent* Able to successfully pass a criminal background check* Work onsite in the Greenville office* Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed* Able to maintain 100% strict adherence to the assigned schedule* Able to work a variety of shifts, including: evenings, weekends, and holidays* Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule* Strong computer knowledge, including ability to accurately type at least 40 wpm* Excellent English written and verbal communication skills* Courteous and friendly with high level of professionalism* Willingness to follow procedures and adhere to policies* Able to multitask applications while talking to customers on the phone* Able to thrive in a fast-paced work environment* Able to actively listen to customer needs and demonstrate empathy* Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.* Previous call center experience preferred*Location On-site*It is a requirement to work from the site: 650 Executive Center Dr. Greenville, SC 29615*About Transcom*Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.We are the voice of our clients. We are Transcom.We are growing our virtual footprint in North America and currently hiring for our new site located in Greenville SC. Be one of the first to work at our beautiful and conveniently-located office. Lots of amenities including, gym, mini market, and free coffee for all employees. We are just minutes from downtown off Roper Mountain Rd. We also provide an open and comfortable work space for your breaks and lunches. Property Management has food trucks on-site twice a week.At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.*We are passionate about people and look forward to meeting you!*Important Information about the Application and Interview Process at Transcom:* Transcom will *NEVER* ask for your personal information until *AFTER* you have been given a written offer of employment, which comes after a live interview with a recruiter.* Transcom will *NEVER* invite you to an interview without you first successfully completing our *ENTIRE* application process, including assessments.* Transcom will *NEVER* ask you to pay to get a job from us. We have no registration fees and Transcom pays for your background check.* Transcom will *NEVER* send you a check to purchase equipment.* Transcom will *NEVER* ask you to send any money to a third party.* Transcom will *NEVER* ask you to provide your banking information to directly to us.* Transcom will *NEVER* ask you to purchase gift cards.* Transcom uses Adobe Connect in our interviews, not Skype, Telegram or Zoom.* Mark Lyndsell, our CEO in the Global English Region *DOES NOT* interview.* Don Barryman, our EVP in the Global English Region *DOES NOT* interview.Job Type: Full-timePay: From $15.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Paid time off* Paid training* Vision insuranceExperience level:* Under 1 yearShift:* 8 hour shift* Day shift* Evening shiftWeekly day range:* Monday to Friday* Weekend availabilityWork setting:* Call center* In-personWork Location: One location

Keywords: Transcom, Greenville , Full Time - Appointment Scheduler/Customer Service, Hospitality & Tourism , Greenville, South Carolina