Customer Service Specialist - Pay up to $25/hour!

Company: AppleOne
Location: Greenville
Posted on: March 14, 2023

Job Description:

Customer Solutions Specialist



About You

---You have experience in sales development, customer success, project collaboration. You---re comfortable presenting and speaking to customers over video, phone or in person. You have experience managing customer relationships to drive mutually valuable outcomes for both the customer and the company.

---You know how to get results. You thrive under situations where you have measurable outcomes that impact the growth of the Company You---re no stranger to measurements like response times, conversations per week, and expansion revenue generated.

---You are passionate about customers. You are driven by the customer. Their outcomes are at the heart of everything you do. You have experience building and maintaining relationships with complex, multi-geographical customers.

---You---re good at self-managing your own schedule. You---ll have to balance a full schedule of speaking with prospective customers, reporting on findings, and thinking about how you can be more effective with each customer. You---re great at managing your own schedule with minimal supervision, and can proactively ask for help where needed.

---You can transform ambiguity into clarity. At Palmetto, we believe in systems and processes that let us scale our impact to be larger than ourselves. In this role, you---ll uncover new pain points and encounter situations of ambiguity that will need problem-solving to find clarity. You enjoy/thrive under ambiguous situations and see them as an opportunity to discover new insights that can be transformed into processes for scale. This requires a learner---s mindset.



Things You---ll Do

The required skills for this position will be a blend of 50% technical understanding of print & production, and 50% relationship development where you'll help customers realize the best possible outcome from their projects.

---Work with inbound interest from prospects and customers to help educate and help them purchase the right product

---Manage multiple customers and interests along their buying/planning process: this will include things like estimates, product & substrate ideas, time expectation projections.

---Be accountable for annual quantifiable growth targets in both account penetration as well as account generation.

---Business Use Cases: Be able to share tips and tricks on how other customers are finding success with Palmetto across their teams, and what outcomes they---ve been able to deliver by using our company.

---Manage customer---s buying process: How does an organization implement Palmetto around their existing processes? How do we make that frictionless and easy to adopt?

---Comfortable utilizing multiple software platforms to work through the project development process. Print Smith is our primary estimating, work flow, and process software. Daily efforts are housed within Microsoft Office 365 as well we are fully immersed into the Adobe Suite of software for press, process, design, and production.



Compensation : Depending on Experience

Starting Rate is 18.00 --- 25.00 for a qualified individual with future growth potential incentives program possibilities.





AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.



For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.



If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.



AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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