Customer Service Representative

Company: Weed Man - Greenville
Location: Greer
Posted on: September 15, 2023

Job Description:

Job description Job description Under the direction of the Office Manager, the ideal candidate must be able to perform all clerical duties related to the department and customer database. Due to the nature of this position, the individual must have a well-defined insight into all core administrative responsibilities and possess the ability to organize the workload proficiently. Persons being considered should be a proactive problem solver with the capacity to adapt quickly to a fast-paced environment with minimal supervision. This position requires a professional that is highly organized and able to prioritize a variety of tasks. Communications: The CSR must be able to tactfully manage a large volume of calls, convey the correct knowledge of service to the customer, make every effort to resolve issues, and relay messages to proper staff members in various departments. General Administrative Duties:

• Intermediate knowledge of Microsoft Office Suite
• Assist with various program operations when requested as responsibilities permit
• Perform accurate database management for quality assurance
• Maintain and update customer account records
• Perform data entry
• Assist with other duties as required
• Have demonstrated written and oral communication skills Candidate must have background and experience in Customer Service and Sales. A valid driver's license, reliable transportation, pre-employment background check and drug screen may also be required. Job Type: Full-time Job Duties:
  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies Communication method(s) used:
    • Email
    • Phone
    • In person Salary: From $15.00 per hour Benefits:
      • 401(k)
      • Dental insurance
      • Health insurance
      • Paid time off
      • Vision insurance Schedule:
        • 8 hour shift
        • Day shift 9:00 am to 6:00 pm
        • Monday to Friday
        • One Saturday a month - rotating Supplemental pay types:
          • Commission pay
          • Greer, SC 29650: Reliably commute or planning to relocate before starting work (Required) Work Location: One location Job Type: Full-time Salary: From $15.00 per hour Benefits:
            • 401(k) matching
            • Dental insurance
            • Health insurance
            • Paid time off
            • Vision insurance

Keywords: Weed Man - Greenville, Greenville , Customer Service Representative, Hospitality & Tourism , Greer, South Carolina