Customer Service Associate Kiosk
Company: Enmarket (Enmark Stations Inc.)
Location: Hendersonville
Posted on: April 24, 2024
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Job Description:
Description:
The Customer Service Associate provides excellent customer service
and supports their manager in meeting store operational, sales and
profitability objectives. The Customer Service Associate serves our
customer's needs by being well trained, friendly, and responsive
while following company procedures and policies.
Customer Service Associates help to serve our customer needs and
requirements, resulting in satisfied, repeat customers. They help
their managers maintain inventory, cash, and forms according to
company requirements. They greet and thank our customers on each
visit and service our customers in a fast and friendly manner.
Additionally, Customer Service Associates make sure all shift tasks
are completed and assist in maintaining the Enmarket cleanliness
and customer service standards at their location. The role of
Customer Service Associate may include nights, weekends, and
holidays.
Duties & Responsibilities:
--- Efficiently complete customer transactions at the cash register
or self-checkout stations and suggest products
that complement purchases
--- Foster positive and professional relationships with co-workers
and customers
--- Provide courteous, frictionless, and outstanding experience for
customers
--- Communicate respectfully and maintain a consistent
team-oriented attitude
--- Address and mitigate customer concerns with a sense of urgency
and involve managers as needed
--- Adhere to all Enmarket, federal, state, and local
safety-related regulations, including food safety regulations
--- Ensure that all food and beverage offers are available
--- Clean food preparation areas and equipment to Enmarket
standards
--- Ensure the store is clean and fully stocked to provide an
outstanding guest experience
--- Clean inside and outside of store
--- Stock shelves and coolers
Requirements:
--- Must have a customer-centric, friendly, service attitude
--- Ability to stand at register for up to 8 hours at a time to
serve customers
--- Ability to perform basic math functions (adding, subtracting,
multiplying, dividing)
--- Ability to stoop, bend, stretch, reach, stack, and lift
inventory weighing up to 40 pounds to stock, inventory,
and sell merchandise and keep the kiosk/store/station/lot clean
--- Be able to see, differentiate and compute money
--- Ability to hear, understand, and respond to requests and to
communicate information clearly using the English
language
--- Ability to use POS (cash register and pump controls)
--- Must have a strong work ethic and be able to cooperate and get
along with co-workers
Reports to: The General Manager and Assistant General Manager
Additional Info:
Hiring is contingent upon eligibility to work in the U.S.
Enmarket is an EEO/AA employer and committed to creating an
environment that values and supports diversity and inclusiveness
across our organizations. We encourage applications from qualified
individuals who will help us achieve this mission. Enmarket
prohibits discrimination based on race, color, religion, sex, age,
national origin, sexual orientation, gender identity or expression,
disability, veteran status, or marital status.
This position description is intended to convey information
essential to understanding the scope of the position and is not an
exhaustive list of skills, efforts, duties, responsibilities or
working conditions. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
No part of this position description shall be construed as an
employment contract. Employment with Enmarket is at will and
constrained by the laws of the state wherein the employee performs
the service for the company.
Keywords: Enmarket (Enmark Stations Inc.), Greenville , Customer Service Associate Kiosk, Hospitality & Tourism , Hendersonville, South Carolina
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