Customer Service Representative
Company: Santana Leather Care
Location: Charlotte
Posted on: May 8, 2024
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Job Description:
We are seeking a highly motivated and customer-focused
individual to join our team as a Client Services Representative. As
a Client Services Representative, you will be responsible for
managing client relationships, providing exceptional customer
service, and supporting sales and marketing efforts. This is an
exciting opportunity to work in the financial services industry and
contribute to the success of our organization. Duties: - Serve as
the main point of contact for clients, addressing their inquiries
and providing timely and accurate information - Build and maintain
strong client relationships through regular communication and
proactive engagement - Collaborate with internal teams to ensure
client needs are met and issues are resolved in a timely manner -
Assist with sales and marketing activities, including lead
generation, market research, and campaign support - Utilize
customer relationship management (CRM) software, such as
Salesforce, to track client interactions and manage account
information - Conduct analysis of client data to identify trends,
opportunities, and areas for improvement - Provide product
demonstrations and training to clients as needed - Assist with
onboarding new clients and ensuring a smooth transition process
Qualifications: - Bachelor's degree in business or related field
preferred - Previous experience in project management, customer
service, or account management roles - Knowledge of the financial
services industry is a plus - Strong interpersonal skills with the
ability to build rapport and establish trust with clients -
Excellent communication skills, both written and verbal -
Proficient in using CRM software (e.g., Salesforce) and Microsoft
Office Suite - Ability to analyze data and generate meaningful
insights - Self-motivated with the ability to work independently
and as part of a team We offer competitive compensation packages
including benefits such as health insurance, retirement plans, and
professional development opportunities. If you are looking for a
challenging role where you can make a significant impact, we
encourage you to apply for this position. Please note that all
positions at our company are paid positions, including
internships.
Keywords: Santana Leather Care, Greenville , Customer Service Representative, Hospitality & Tourism , Charlotte, South Carolina
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