2026 Rides Supervisor - Leadership in Guest Experience and Safety (CHARLOTTE)
Company: Carowinds
Location: Pineville
Posted on: February 15, 2026
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Job Description:
Overview: The Supervisor of Ride Operations is responsible for
ensuring that the Ride Operations Department maintains a
professional atmosphere and ensures the standards of safety and
guest service are being upheld by direct and indirect reports.
Makes regular field visits to monitor employee performance and
policy compliance and resolving various operational issues.
Responsibilities: Ensures the safety of our guests and employees by
ensuring that all employees are operating according to the policies
and procedures outlined in the Standard Operating Procedures
manual; directs employee actions during emergency situations and
resolves operational concerns. Supervises daily work performance of
Ride Operators; provides coaching and counseling regarding
performance and disciplinary situations; provides credible input
into discipline, promotion, demotion and termination decisions;
prepares and conducts job performance evaluations for direct and
indirect reports. Ensures guest satisfaction by responding and
resolving guest concerns quickly, coordinating other departments'
actions that can impact Ride Operations, and making decisions that
resolve issues that arise in the daily operation. Makes daily
downward adjustments and recommendations for upward adjustments to
labor levels based on attendance and sales to meet cost center
specific goals. Reviews daily, weekly, and monthly department
paperwork and reports. Provides guest service according to Cedar
Fair standards when serving the guest or working with subordinates,
including initiating guest interactions, answering questions and
giving directions. Qualifications: You! People who love helping
others and will support the needs of our guests and associates.
Good judgement and a commitment to safety. Ability to work and
interact with people from diverse backgrounds. Individuals with a
passion and excitement about Carowinds. Availability to include
some weekdays, weekends, evenings, and holidays.
Keywords: Carowinds, Greenville , 2026 Rides Supervisor - Leadership in Guest Experience and Safety (CHARLOTTE), Hospitality & Tourism , Pineville, South Carolina
