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Roadside Customer Service Representative (Full-Time)

Company: Morley Companies, Inc
Location: Greenville
Posted on: January 14, 2019

Job Description:

We are seeking Roadside Customer Service Representatives for our Greenville, South Carolina, location.?As a Roadside Customer Service Representative at Morley, you?ll use your?excellent listening skills and positive attitude under pressure to answer calls from stranded drivers who need your help. We?ll train you to on how to best support them, and in the process make a positive difference in their day.?You will excel in this role if you are genuinely excited to help callers and serve as a calm and reassuring voice over the phone. Customers' safety and satisfaction are of paramount importance, and you'll help them by putting?yourself in their shoes and advocating for them as necessary. Our ideal candidate is a natural problem-solver and will be confident at troubleshooting and investigating if there isn't enough information to resolve a caller's concern.?Please note: Candidates must be available to work eight-hour shifts between the hours of 11 a.m. and 10:30 p.m. This position is eligible for second-band shift premiums and a bump in pay for cross-skilled associates.Roadside Customer Service Representative ResponsibilitiesWhat you'll do:

  • Manage incoming calls
  • Identify and assess caller needs to achieve satisfaction
  • Provide accurate and complete information by using the right methods/tools
  • Meet personal and client customer service team call handing goals
  • Provide appropriate solutions and alternatives within time limits
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage callersRoadside Customer Service Representative BenefitsWe offer:
    • Full-time permanent position with room to advance
    • Great medical, dental and vision insurance
    • Wellness incentive program ? get paid to work out!
    • Save for your future with a 401(k) and percentage matched by Morley
    • Paid time off for vacation and personal time
    • Fun work environment ? special events, employee luncheons, etc.About MorleyMorley is a fast growing, privately owned company that recently opened a call center in Greenville, South Carolina off Brookfield Parkway. Based in Michigan, Morley has been in business for over 150 years. We offer great benefits, a competitive salary and a fun atmosphere. Get paid training and put yourself on the fast track to career advancement!Roadside Customer Service Representative?QualificationsYou'll need:
      • High school diploma or equivalent
      • Minimum 1 year of customer service experience (such as retail, fast food, restaurant, hotel or similar customer-facing role)
      • Ability to type 30 words per minute with 80% accuracy (take a free typing test)
      • Customer orientation and ability to adapt/respond to different types of characters
      • Excellent communication skills
      • Ability to multi-task, prioritize and manage time effectively

        Keywords: Morley Companies, Inc, Greenville , Roadside Customer Service Representative (Full-Time), Hospitality & Tourism , Greenville, South Carolina

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