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Sales Lead - Shops at Greenridge

Company: White House Black Market
Location: Greenville
Posted on: April 15, 2019

Job Description:

The Sales Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions FUNCTIONAL RESPONSIBILITIES:1.--Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.-- 2.--Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.-- 3.--Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.-- 4.--Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential 5.--Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.6.--Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.-- 7.--Supports and administers receipt and dispatch of inventory and supplies according to company policy.8.--Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.9.--Builds and maintains a solid customer following through clienteling and wardrobing10.--Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management11.--Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.12.--Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.-- 13.--Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.14.--Other duties as assigned/required.QUALIFICATIONS:1.--Must be 18 years of age or older2.--High school diploma or equivalent 3.--Minimum 3 years prior retail or sales management experience preferred4.--Excellent communication, verbal and written skills5.--Able to travel to stores throughout the district 6.--Excellent customer service skills7.--Knowledge of administrative aspects of store operations8.--Communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 pounds, hand / fold merchandise, climbing, reaching, pushing / pulling9.--Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.-- Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Keywords: White House Black Market, Greenville , Sales Lead - Shops at Greenridge, Hospitality & Tourism , Greenville, South Carolina

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