MS Systems Administrator

Company: Yash Solutions LLC
Location: Greenville
Posted on: February 21, 2021

Job Description:

I.Position Purpose/Scope:Serves as the Office 365 operational and support specialist with responsibility for coordinating the planning and implementation of Microsoft 365 workloads and applications such as OneDrive, Teams, & SharePoint. Provides support for Office applications and solutions related to Office 365.II. Position Responsibilities/Accountabilities:

• Works closely within the global network of IT technology groups and stakeholders to ensure that standards, operations, processes and procedures are aligned and follows the directions of the function "My Collaboration".
• Ensures overall adherence to the client Strategy.
• Evaluates and implements new solutions into the My Collaboration portfolio based upon changing business and technology requirements.
• Participates in service request fulfillment for operational projects, moves or non-standard requests.
• Escalates to management unresolved, singular incidents or service requests after an end user escalation.
• Provides troubleshooting and specialized expertise in support of external/internal customers and IT Specialists located worldwide to resolve complex problems or design/implement substantial modifications to existing products.
• Provides support for a variety of products including hardware, infrastructure and services technology and/or software applications throughout all phases of the service deployment life cycle
• Supports Microsoft 365 governance and compliance standards (DLP/DRP/IRM/ATP/etc.)
• Identifies areas for potential automation and implements updates to processes and services to reduce operational risk and increase efficiency.
• Operator of Cloud technologies to include the innovations, automation, transition, and operational support of them
• Oversees support and implementation of Microsoft 365 services to include Multi-Tenants and Multi-Geo architectures
• Supports User Identity and Feature Access to include License Management
• Supports the introduction and operations of Office 365 workloads and applications
• Supports the Operations of Microsoft 365 security and threat management solutions
• Provides event, access, incident and problem management as well service request fulfillment for non-standard solutions related to MS Teams, OneDrive, SharePoint, & and other Cloud service offerings within the My Collaboration portfolio
• Utilizes technical and process skills to ensure delivery and complete customer satisfaction.
• Monitors KPI's and service SLAs to ensure all processes and providers are meeting expectations.
• Provides and maintains documentation within the designated IT Systems for all services offered within the My Collaboration portfolio.
• Recommends and facilitates quality improvement efforts. Maintains current knowledge of future innovations, technical trends and applies this to direct future changes.
• Aligns knowledge of the solutions available to best practices for the business processes.
• Performs other duties as assigned by Operations Supervisor.III. Position Competencies:A) Education:BS/BA degree in Business, IT or related disciple or the equivalent of 4years of experience in Information Technology.B) Experience:3+ years of technical experience in Information Technology to include experience with infrastructure services in the areas of Messaging, Collaboration, and related technologies in an operational environment. - provided by Dice

Keywords: Yash Solutions LLC, Greenville , MS Systems Administrator, IT / Software / Systems , Greenville, South Carolina