COMMUNICATIONS SPECIALIST I
Company: City of Greenville
Posted on: November 15, 2021
COMMUNICATIONS SPECIALIST I - 1121 Salary $36,046.40 -
$53,164.80 Annually Location 4 McGee Street - Greenville, SC Job
Type Full Time Department POLICE Job Number 00659 Division POLICE
COMMUNICATIONS Brief Description Job SummaryUnder regular direction
and in compliance with standard operating procedures and policies,
answers and processes 911 and non-emergency calls from the public.
Processes calls from officers, other departments, and agencies.
Dispatches Police, Fire, and Forensic field response units to calls
for service. Performs the duties and functions for the SLED/FBI
National Crime Information Center (NCIC) computer access. Monitors
the weather and emergency alerts to notify Commanders, key leaders
of the City, and citizens of hazards or emergency conditions as
needed. Effectively responds to and deescalates telephone calls
from distraught callers. Enters police, fire, animal control, and
forensic calls for service into the Computer Aided Dispatch system.
Forwards calls to appropriate agencies if the situation is not
handled by this jurisdiction. Notifies external support agencies as
needed to facilitate needs of the public and first responders.
Dispatches the appropriate number of officers to calls for services
and maintain an accurate and up-to-date record of officers
activities and actions. Enters wanted persons, stolen vehicles,
missing person, and stolen tags to the NCIC national databases.
Completes administrative tasks related to NCIC functions (i.e.,
detainer paperwork). Manages multiple administrative duties,
including Community Care calls, towed vehicle entry, towed vehicle
NCIC checks, and key holder data entry into the CAD for local
businesses and residences. Completes necessary paperwork, logs,
scans, and e-mails. Monitors the Community Care notices to respond
appropriately. Job Duties Essential Functions Answer Emergency and
Non-Emergency Phone Calls: Answer 911 lines, non-emergency lines,
and ring down phones in Communications Center and process requests
and information from all. Multi-task and enter calls into computer
system while on phone with callers. Problem solve to determine
which public agency would be best resolution to problem encountered
by public and first responders. Talk to callers using specific
techniques to gather information from hysterical, angry, and
complacent callers. Act as a resource for field responders and to
the public for situations not handled by police and fire personnel.
Notify Sheriffs Office, EMS, Highway Patrol, and other agencies of
emergency situations that might concern them. Make calls to alarm
companies, key holders, citizens, utility companies, various City
departments, and other agencies as needed. Conference callers to
the language line as needed and initiates TDD communications when
Dispatch Field Response Units: Dispatch police, fire, forensic,
animal control and campus police calls to field response units.
Maintain accurate/up-to-date record of units status and location.
Multi-task by processing field requests using the telephone,
Computer Aided Dispatch, and other software systems. Prioritize
calls for service and dispatch according to call priority. Notify
off-duty units to assist with critical calls for service. Notify
others for assistance with towing vehicles, public works,
sanitation, etc. Maintain records of units working off-duty
assignments. Maintain an awareness of others actions and comments
in the room to update field responders with pertinent information.
Monitor the 3SI tracking system for local banking facilities.
Perform Administrative Duties: Review incoming teletypes for
relevancy to this jurisdiction. Respond or notify others as
necessary to the circumstances. Enter and verify data for missing
persons, wanted persons, stolen vehicles, and tags into the FBI
computer system (NCIC.) Monitor the 3SI tracking system for local
banking facilities. Enter towed vehicles in tow book and Access
database for tracking purposes to aid in locating vehicles and
maintaining records. Review the report for the Community Care calls
for endangered/at-risk citizens and determine the need to enter
calls for dispatch. Determine the need to activate the Critical
Incident Notification System and perform additional notifications
as needed. 20%
Document, Monitor, and Maintain Equipment: Document all work
aspects by entering calls for service, completing forms, or
entering information into various computer systems. Check all
equipment at the beginning of each shift. Report equipment
malfunction that require specialized attention. Repair or resolve
basic equipment malfunctions to ensure continued operation of
equipment. Perform a daily shutdown of computers. Maintain key
holder information, cautions, and response information pertinent to
locations in the CAD system. Maintain officer names and phone
numbers, other agencies, and peripheral supports phone numbers in
the CAD system. 10%
Perform other duties as assigned.
Qualifications Job Requirements High school diploma or equivalent.
At least one year of experience in public safety dispatch
operations to include the use of telecommunication equipment,
computers, or base radios. OR Completion of the City of Greenville
Communication Specialist in Training Program. Must have or obtain
E911 certification, NCIC certification, APCO public safety
telecommunicator certification, and APCO Fire certification within
6 months of hire.
Preferred Qualifications Radio dispatching experience.
Multi-discipline dispatching experience.
Driver`s License Requirements Valid South Carolina Class D Driver`s
Performance RequirementsKnowledge of: Applicable federal, state,
and local laws and regulations including those governing the
security and integrity of criminal justice information. Law
enforcement codes, procedures, and practices. Fire communication
and ICS regulations. Basic fireground processes and terms. The
practices, methods, and procedures of operating a computer-assisted
dispatch (CAD) system to dispatch police vehicles in response to
calls. Methods and procedures of various operating and
communications systems. The geography of the City as well as the
spelling of City streets and area names. Techniques of questioning
for both emergency and non-emergency calls. Principles and
processes for providing customer and personal services.
Ability to: Learn, comprehend, and apply all City or departmental
policies, practices, and procedures necessary to function
effectively in the position. Interpret and apply state and federal
laws and regulations. Deal effectively with the public and maintain
cooperative relationships with fellow members of the Police
Department and Fire Department. Ability to sense a potentially
dangerous situation and to use logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions, or
approaches to problems. Operate a variety of computerized police
information network systems. Operate communication equipment
including telephones and radios. Handle multiple activities
simultaneously while maintaining attention to detail. Prioritize
emergency situations accurately. Apply principles of persuasion
and/or influence over others in coordinating activities of a
project, program, or designated area of responsibility.
Independently analyze situations and quickly identity appropriate
action. Condense and organize information received over the phone
and radio into readable, sensibly typed remarks in a timely manner.
Make timely and appropriate decisions under emergent circumstances
based on technical standards, criteria and policies. Remember
numerous details and quickly recall essential information.
Consistently think clearly and respond quickly in a wide variety of
emergency situations. Deal effectively with people in a
multi-cultural society under extremely stressful situations.
Quickly perform multiple time-sensitive tasks with a high degree of
accuracy. Articulate in a clear, concise manner, disseminating
complete and accurate information in a logical and timely basis
both orally and in writing. Demonstrate adequate hearing and visual
acuity to successfully perform the essential job requirements. Work
under stress relating to critical situations encountered by the
public and responders and perform duties necessary to resolve
problems. Be a team player and establish good working
relationships; maintain self-control under stressful circumstances.
Discern several conversations simultaneously, extract and
disseminate appropriate information, prioritize actions and respond
in an effective manner for emergency and non-emergency situations.
Provide effective customer service and obtains essential
information from persons under emergency conditions. Remain calm
and objective; think clearly and act quickly in emergency
situations. Communicate information verbally to the general public,
uniformed officers, and fire personnel clearly and effectively.
Work appropriately with confidential material and information.
Perform a variety of administrative/clerical tasks. Read from a
written list and locate information, then respond using a keyboard.
Listen to audio, locates information on a written list and responds
using a keyboard. Compare and contrast written data such as
telephone numbers or addresses to determine whether the data is
identical or different. Read and listen to identifying information
(such as red Ford, blue Dodge) and a short time later needs to
recall that information. Listen to and comprehend information
provided orally (such as a telephone call) while accurately
entering the information into a computer. Use maps, give travel
directions to others, and/or determines the best route to a
specific location in an urbanized setting. Review, classify,
categorize, prioritize, and/or analyze data. Proficiently use
computers, Vesta 911 telephone system, radio equipment, public
safety camera system, fax machine, hand held radio, Inform CAD,
Motorola Radio systems, EAgent/NCIC software, TDD software,
Revolution Alerting System, Rapid SOS 911 Location software,
RapidDeploy location software, Microsoft Office Suite, Fire RMS
system, Higher Ground recording system, CodeRed Emergency
Notification system, VConnect/AS400/ECode5 applications, Zoom and
Cisco Webex platforms, Power DMS, Quizlet, Police One LMS, scanner,
and printer. Working ConditionsPrimary Work Location: Office
Environmental/Health and Safety Factors: Relatively free from
unpleasant environmental conditions or hazards.
Physical Demands: Continuously requires fine dexterity, sitting,
handling, vision, foot controls, hearing, twisting, and talking.
Frequently requires reaching. Occasionally requires standing,
walking, and climbing short flights of stairs. Sedentary strength
demands include exerting up to 10 pounds occasionally or negligible
weights frequently; sitting most of the time.
Mental Demands: Frequently requires time pressures, emergency
situations, frequent change of tasks, irregular schedule/overtime,
performing multiple tasks simultaneously, working closely with
others as part of a team, tedious or exacting work,
noisy/distracting environment, stress, training, documenting, and
Americans with Disabilities Act ComplianceThe City of Greenville is
an Equal Opportunity Employer. To perform this job successfully, an
individual must be able to perform each essential job duty
satisfactorily. Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform essential job
functions. Prospective and current employees should contact Human
Resources to request an ADA accommodation.
DisclaimerThe above information on this description has been
designed to indicate the general nature and level of work performed
by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees
assigned to this job. The City of Greenville offers a comprehensive
and affordable benefits package designed to provide a variety of
choices to best fit the needs of our employees and their families.
View more details about these benefits here: City of Greenville
The City offers the following health insurance options to eligible
- Basic Term Life
- Employee Supplemental Life
- Spouse Term Life
- Child Term Life
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Voluntary Benefits (Critical Illness, Accident, Hospital Care,
etc.)All health insurance coverage is effective the first of the
month following the employees hire date except for LTD which is
effective the 91st day following date of hire.
LEAVE & HOLIDAY BENEFITS
- General Leave is earned/accrued biweekly by all regular,
full-time and permanent part-time employees as a percentage of
normal work hours.
- The City of Greenville observes 11 paid holidays.RETIREMENT
The City is a member of the South Carolina State (SCRS) and Police
Officers (PORS) defined benefit Retirement Systems.
AWARDS & RECOGNITION
- Employee Recognition & Awards Program (ER&A)
- Employee Service Awards
- Longevity BonusOTHER BENEFITS & OPPORTUNITIES
- Worker`s Compensation
- Deferred Compensation
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP) Agency City of Greenville
(SC) Address 206 S. Main St
Greenville, South Carolina, 29601 Phone 864-467-4530
Keywords: City of Greenville, Greenville , COMMUNICATIONS SPECIALIST I, IT / Software / Systems , Greenville, South Carolina
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