IT Site Manager
Company: International Vitamin Corporation
Location: Greenville
Posted on: July 31, 2022
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Job Description:
As an IT Site Manager within IVC's Information Technology team,
this individual plays a critical role working closely with the
business and across the Information Technology organization
defining, delivering and supporting IT and Operational technical
solutions and supporting roadmaps. In summary this position: Is
responsible for the overall systems infrastructure including
engineering, implementation and integration, and technical services
and support. Defines specifications for operational technologies
and assists in defining specifications for operating systems
applications and modifies/maintains existing applications.
Installs, maintains, and administers infrastructure including
hardware, software, and various configurations. Designs and deploys
systems based on business/user requirements.Performs maintenance on
existing operating systems and hardware (server and desktops) at
the direction of the engineering team.Evaluates, engineers, tests,
recommends, and implements secure operational technologies and
makes recommendations to engineering team regarding IT
infrastructure.Acts as a resource for system escalation
issues.Documents platforms and processes for ongoing
operations.Gathers business requirements for system design.Monitors
overall performance to proactively identify potential issues and
tune appropriately.Investigates and resolves system problems and
system performance.Schedules and coordinates installation and
maintenance of software/hardware on the network.Performs root cause
analysis on failed components and implements corrective
measures.Provides ongoing information to leadership, customers, and
peers regarding enhancements, innovations and solutions.Responsible
for following company specific systems engineering
standards.Periodic inspections of assigned IT infrastructure to
ensure policies are being upheld.Responsible for floor space
allocations and related rack and rack peripheral infrastructure
build out to accommodate hardware installations and moves.Plans and
coordinates with various cross-functional teams and vendors to
ensure present and future capacity/scalability.Works with systems
and network engineer group to support local IT
infrastructure.Recognized as subject matter expert in relation to
helpdesk and deskside services infrastructure.Directs, leads and
plans new helpdesk and deskside services projects.Oversees the
coordination of helpdesk and deskside services space allocation and
layout.Main point of contact for all IT related activities for
supported site.Develops, modifies and executes helpdesk and
deskside services policies, processes, and standards that affect
immediate operation(s) and may also have company- wide
affect.Identifies and develops training for staff.Establishes
operational objectives and assignments for department.Pursues
internal opportunities to champion new ideas and
concepts.Contributes at an expert level to large, complex projects
that are long-term in nature or projects that have been identified
as a critical priority.Expert troubleshooting skills with current
versions of relevant technologyEducation: Undergraduate degree and
8+ years relevant experience or Graduate degree and 6+ years
relevant experience.Skills & Knowledge: Knowledge of system
development methodology, project management, analytical/problem
solving skills and relevant development and technology skills.
Advanced experience providing helpdesk and deskside services for
laptops, PC's, phones and PC peripheral devices such as printers,
docking stations and monitors in an enterprise
environment.Extensive experience with using incident, problem
management platforms.Consistently provide timely resolution for all
end-user requests and root cause analysis for issues.Able to create
detailed technical documentation.Excellent customer service
skills.Excellent verbal and written communications skills.Leads in
understanding industry standards, best practices, and emerging
technologies to improve operations and reduce costs.Effectively
conveys technical aspects to Senior Leadership and/or
Customers.Expert knowledge in supporting Windows Desktops,
including: Operating systems, hardware, encryption, anti-virus and
peripherals.Expert Knowledge in Remote Desktop
administration.Expert knowledge of SCCM software deployment,
including imaging and software packaging skills.Working knowledge
in server administration (Windows, Linux, etc.).Working Knowledge
in supporting Active Directory, Exchange and Group Policy
administration (Windows, Linux, etc.).Working knowledge in
supporting server and storage hardware.Working knowledge in data
network switching infrastructureProficient knowledge in supporting
mobile devices.Proficient in establishing, implementing and
monitoring general IT control processes such as access, backup &
recovery.Expert knowledge in supporting manufacturing operations
technology, such as: barcode label printers, bar code scanners
(hand held and VMU's), device management and alerting, and
PLC/SCADA.Supervisory Responsibility: This role does not have
direct supervisory responsibilities. However, this role is expected
to provide guidance and mentoring to lessor experienced team
members. In addition, this role will also have project management
responsibilities.Language and Communication Skills: Must possess
excellent facilitation and communication skills, and able to adapt
to the level and nature of their audience. Career Path: Successful
candidates in this position can expect to advance their career
within IVC's Information Technology System or Network Engineering
teams.
Keywords: International Vitamin Corporation, Greenville , IT Site Manager, IT / Software / Systems , Greenville, South Carolina
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