IT Site Manager

Company: International Vitamin Corporation
Location: Greenville
Posted on: July 31, 2022

Job Description:

As an IT Site Manager within IVC's Information Technology team, this individual plays a critical role working closely with the business and across the Information Technology organization defining, delivering and supporting IT and Operational technical solutions and supporting roadmaps. In summary this position: Is responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Defines specifications for operational technologies and assists in defining specifications for operating systems applications and modifies/maintains existing applications. Installs, maintains, and administers infrastructure including hardware, software, and various configurations. Designs and deploys systems based on business/user requirements.Performs maintenance on existing operating systems and hardware (server and desktops) at the direction of the engineering team.Evaluates, engineers, tests, recommends, and implements secure operational technologies and makes recommendations to engineering team regarding IT infrastructure.Acts as a resource for system escalation issues.Documents platforms and processes for ongoing operations.Gathers business requirements for system design.Monitors overall performance to proactively identify potential issues and tune appropriately.Investigates and resolves system problems and system performance.Schedules and coordinates installation and maintenance of software/hardware on the network.Performs root cause analysis on failed components and implements corrective measures.Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.Responsible for following company specific systems engineering standards.Periodic inspections of assigned IT infrastructure to ensure policies are being upheld.Responsible for floor space allocations and related rack and rack peripheral infrastructure build out to accommodate hardware installations and moves.Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability.Works with systems and network engineer group to support local IT infrastructure.Recognized as subject matter expert in relation to helpdesk and deskside services infrastructure.Directs, leads and plans new helpdesk and deskside services projects.Oversees the coordination of helpdesk and deskside services space allocation and layout.Main point of contact for all IT related activities for supported site.Develops, modifies and executes helpdesk and deskside services policies, processes, and standards that affect immediate operation(s) and may also have company- wide affect.Identifies and develops training for staff.Establishes operational objectives and assignments for department.Pursues internal opportunities to champion new ideas and concepts.Contributes at an expert level to large, complex projects that are long-term in nature or projects that have been identified as a critical priority.Expert troubleshooting skills with current versions of relevant technologyEducation: Undergraduate degree and 8+ years relevant experience or Graduate degree and 6+ years relevant experience.Skills & Knowledge: Knowledge of system development methodology, project management, analytical/problem solving skills and relevant development and technology skills. Advanced experience providing helpdesk and deskside services for laptops, PC's, phones and PC peripheral devices such as printers, docking stations and monitors in an enterprise environment.Extensive experience with using incident, problem management platforms.Consistently provide timely resolution for all end-user requests and root cause analysis for issues.Able to create detailed technical documentation.Excellent customer service skills.Excellent verbal and written communications skills.Leads in understanding industry standards, best practices, and emerging technologies to improve operations and reduce costs.Effectively conveys technical aspects to Senior Leadership and/or Customers.Expert knowledge in supporting Windows Desktops, including: Operating systems, hardware, encryption, anti-virus and peripherals.Expert Knowledge in Remote Desktop administration.Expert knowledge of SCCM software deployment, including imaging and software packaging skills.Working knowledge in server administration (Windows, Linux, etc.).Working Knowledge in supporting Active Directory, Exchange and Group Policy administration (Windows, Linux, etc.).Working knowledge in supporting server and storage hardware.Working knowledge in data network switching infrastructureProficient knowledge in supporting mobile devices.Proficient in establishing, implementing and monitoring general IT control processes such as access, backup & recovery.Expert knowledge in supporting manufacturing operations technology, such as: barcode label printers, bar code scanners (hand held and VMU's), device management and alerting, and PLC/SCADA.Supervisory Responsibility: This role does not have direct supervisory responsibilities. However, this role is expected to provide guidance and mentoring to lessor experienced team members. In addition, this role will also have project management responsibilities.Language and Communication Skills: Must possess excellent facilitation and communication skills, and able to adapt to the level and nature of their audience. Career Path: Successful candidates in this position can expect to advance their career within IVC's Information Technology System or Network Engineering teams.

Keywords: International Vitamin Corporation, Greenville , IT Site Manager, IT / Software / Systems , Greenville, South Carolina