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In-Store Field Service Professional

Company: The Home Depot
Location: Greenville
Posted on: August 7, 2022

Job Description:


Position Purpose:Field Service Professional - As a Field Service Professional you will maintaina variety of light industrial equipment found in retail locations andmanufacturing facilities, such as paint shakers, carpet carousels, checkoutstand, blind cutting machines, shopping carts, and lifts. You must be aself-starter, eager to "hit the road" and derive great satisfactionin getting customer's equipment up and running. Generally, provide maintenanceand repairs in various locations within a 1.5-hour radius of your home. Thehours for this position are based on customers maintenance needs and will vary.

Major Tasks, Responsibilities& KeyAccountabilities:

30% - Be customer-focused, strive to delight the customer. Be available andaccessible by phone and computer daily as required. Explain each service andrepair performed to customers

30% - Maintain, trouble-shoot and service light industrial equipment bothmechanically and electrically. Troubleshoot, adapt, and resolve/repair allissues to keep equipment functioning properly. Test each system afterservice/repair is complete to ensure the system is functioning properly.Perform proper inspection of customer system to prevent future issues. Readmechanical, hydraulic, pneumatic, and electrical schematics as required

20% - Provide daily reports and communicate regularly with store managers,District Managers and home office personnel. Provide detailed and clear servicereports, turning them in daily. Make phone calls and processing paperwork inaccordance with CPES policies and procedures

10% - Use computer applications for word processing, modify excel spreadsheets,inventory control and reporting

10% - Use sound judgment to deal with and eliminate safety related issues

Nature and Scope:

This position reports to the REGIONAL SVCSEQUIPTMENT MGR

This position has no direct reports

Environmental JobRequirements:


1. Located in a comfortable indoor area. Any unpleasant conditions would beinfrequent and not objectionable.


Typically requires overnight travel less than 10% of the time.

Additional Environmental JobRequirements:

Standard Minimum Qualifications: Must be eighteen years of age or older.Must be legally permitted to work in the United States. Additional Minimum Qualifications: Must have reliable transportation and valid Driver's License with proof of insurance and good driving record- Versatile equipment maintenance repair skill set- PLC and Welding experience - Light welding beneficial- Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures- 1-3 years wrench in hand experience (mechanical, engineering, electrical, copiers, or cable installation (Experience limited to only computer/IT repair and installation is not generally a fit for this role.)- Must be able to read mechanical, hydraulic, pneumatic and electrical schematics as required- Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ft.- Must reside within 15-20 miles of the target city- Must have standard tools used in the craft, a computer and scanner with high-speed internet access- Be a self-starter, driving customer satisfaction with a passion for equipment maintenance Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Years of Relevant Work Experience: 2 years Certifications & Licenses:

Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Additional Qualifications:

Preferred Qualifications:

Knowledge, Skills, Abilities and Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Builds Networks: Effectively building formal and informal relationship networks inside and outside of the organization Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Decision Quality: Making good and timely decisions that keep the organization moving forward
Pay Rate: -

Keywords: The Home Depot, Greenville , In-Store Field Service Professional, IT / Software / Systems , Greenville, South Carolina

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