In-Store Field Service Professional
Company: The Home Depot
Location: Greenville
Posted on: August 7, 2022
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Job Description:
MUST LIVE WITHIN 20 MILES MACON, GA
Position Purpose:Field Service Professional - As a Field Service
Professional you will maintaina variety of light industrial
equipment found in retail locations andmanufacturing facilities,
such as paint shakers, carpet carousels, checkoutstand, blind
cutting machines, shopping carts, and lifts. You must be
aself-starter, eager to "hit the road" and derive great
satisfactionin getting customer's equipment up and running.
Generally, provide maintenanceand repairs in various locations
within a 1.5-hour radius of your home. Thehours for this position
are based on customers maintenance needs and will vary.
Major Tasks, Responsibilities& KeyAccountabilities:
30% - Be customer-focused, strive to delight the customer. Be
available andaccessible by phone and computer daily as required.
Explain each service andrepair performed to customers
30% - Maintain, trouble-shoot and service light industrial
equipment bothmechanically and electrically. Troubleshoot, adapt,
and resolve/repair allissues to keep equipment functioning
properly. Test each system afterservice/repair is complete to
ensure the system is functioning properly.Perform proper inspection
of customer system to prevent future issues. Readmechanical,
hydraulic, pneumatic, and electrical schematics as required
20% - Provide daily reports and communicate regularly with store
managers,District Managers and home office personnel. Provide
detailed and clear servicereports, turning them in daily. Make
phone calls and processing paperwork inaccordance with CPES
policies and procedures
10% - Use computer applications for word processing, modify excel
spreadsheets,inventory control and reporting
10% - Use sound judgment to deal with and eliminate safety related
issues
Nature and Scope:
This position reports to the REGIONAL SVCSEQUIPTMENT MGR
This position has no direct reports
Environmental JobRequirements:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions
would beinfrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental JobRequirements:
Standard Minimum Qualifications: Must be eighteen years of age or
older.Must be legally permitted to work in the United States.
Additional Minimum Qualifications: Must have reliable
transportation and valid Driver's License with proof of insurance
and good driving record- Versatile equipment maintenance repair
skill set- PLC and Welding experience - Light welding beneficial-
Ability to adhere to OSHA regulations including, but not limited to
fall protection, lock-out tag-out procedures- 1-3 years wrench in
hand experience (mechanical, engineering, electrical, copiers, or
cable installation (Experience limited to only computer/IT repair
and installation is not generally a fit for this role.)- Must be
able to read mechanical, hydraulic, pneumatic and electrical
schematics as required- Ability to sit, stand and drive for
extended periods of time. Lift 80 lbs. Climb 15+ ft.- Must reside
within 15-20 miles of the target city- Must have standard tools
used in the craft, a computer and scanner with high-speed internet
access- Be a self-starter, driving customer satisfaction with a
passion for equipment maintenance Education Required: The
knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED. Years of Relevant
Work Experience: 2 years Certifications & Licenses:
Physical Requirements: Requires intermittent periods during which
continuous physical exertion is required, such as walking,
standing, stooping, climbing, lifting material or equipment, some
of which may be heavy or awkward. Additional Qualifications:
Preferred Qualifications:
Knowledge, Skills, Abilities and Competencies: Action Oriented:
Taking on new opportunities and tough challenges with a sense of
urgency, high energy, and enthusiasm Builds Networks: Effectively
building formal and informal relationship networks inside and
outside of the organization Collaborates: Building partnerships and
working collaboratively with others to meet shared objectives
Decision Quality: Making good and timely decisions that keep the
organization moving forward
Pay Rate: -
Keywords: The Home Depot, Greenville , In-Store Field Service Professional, IT / Software / Systems , Greenville, South Carolina
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