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In-Store Field Service Professional

Company: The Home Depot
Location: Greenville
Posted on: September 21, 2022

Job Description:


Position Purpose:

Field Service Professional - As a Field Service Professional you will maintain
a variety of light industrial equipment found in retail locations and
manufacturing facilities, such as paint shakers, carpet carousels, checkout
stand, blind cutting machines, shopping carts, and lifts. You must be a
self-starter, eager to "hit the road" and derive great satisfaction
in getting customer's equipment up and running. Generally, provide maintenance
and repairs in various locations within a 1.5-hour radius of your home. The
hours for this position are based on customers maintenance needs and will vary.

Major Tasks, Responsibilities
& Key


30% - Be customer-focused, strive to delight the customer. Be available and
accessible by phone and computer daily as required. Explain each service and
repair performed to customers

30% - Maintain, trouble-shoot and service light industrial equipment both
mechanically and electrically. Troubleshoot, adapt, and resolve/repair all
issues to keep equipment functioning properly. Test each system after
service/repair is complete to ensure the system is functioning properly.
Perform proper inspection of customer system to prevent future issues. Read
mechanical, hydraulic, pneumatic, and electrical schematics as required

20% - Provide daily reports and communicate regularly with store managers,
District Managers and home office personnel. Provide detailed and clear service
reports, turning them in daily. Make phone calls and processing paperwork in
accordance with CPES policies and procedures

10% - Use computer applications for word processing, modify excel spreadsheets,
inventory control and reporting

10% - Use sound judgment to deal with and eliminate safety related issues

Nature and Scope:

This position reports to the REGIONAL SVCS


This position has no direct reports

Environmental Job


1. Located in a comfortable indoor area. Any unpleasant conditions would be
infrequent and not objectionable.


Typically requires overnight travel less than 10% of the time.

Additional Environmental Job

Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:
Must have reliable transportation and valid Driver's License with proof of insurance and good driving record

- Versatile equipment maintenance repair skill set

- PLC and Welding experience - Light welding beneficial

- Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures

- 1-3 years wrench in hand experience (mechanical, engineering, electrical, copiers, or cable installation (Experience limited to only computer/IT repair and installation is not generally a fit for this role.)

- Must be able to read mechanical, hydraulic, pneumatic and electrical schematics as required

- Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ft.

- Must reside within 15-20 miles of the target city

- Must have standard tools used in the craft, a computer and scanner with high-speed internet access

- Be a self-starter, driving customer satisfaction with a passion for equipment maintenance

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:
2 years

Certifications & Licenses:

Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Additional Qualifications:

Preferred Qualifications:

Knowledge, Skills, Abilities and Competencies:
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Builds Networks: Effectively building formal and informal relationship networks inside and outside of the organization Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Decision Quality: Making good and timely decisions that keep the organization moving forward

Pay Rate: -

Keywords: The Home Depot, Greenville , In-Store Field Service Professional, IT / Software / Systems , Greenville, South Carolina

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