Senior IT CRM Program Manager

Company: Kforce Technology
Location: Greenville
Posted on: January 21, 2023

Job Description:

Kforce's client in Greenville, SC is looking for a Senior IT CRM Program Manager. This position will provide comprehensive IT program management support of the CRM solution of the organization. In this position, you will report to the Director, IT PMO. You will also be a central part of the PMO organization, driving continual improvement for our processes.

Responsibilities:

• The Senior IT CRM Program Manager will work with stakeholders in forming and grooming the backlog of CRM projects and enhancements
  
• Ensure and balance the availability of the required skills and competencies across project teams within the program
  
• Review vendor proposals, lead or participate in contract negotiations and be integral in managing vendor relations specific to projects in the program
  
• Track delivery within the program for schedule, budget and risk
  
• Manage and maintain program and project status reports for executive management
  
• Lead regular interactions with the executive sponsor and stakeholders to inform, alert, negotiate and maintain a continuing good relationship and shared vision for the program outcome
  
• Partner with the CRM team to communicate program goals, objectives and potential outcomes
  
• Follows appropriate governance functions for the program, in accordance with enterprise policies and practices, on behalf of the executive sponsor or senior responsible owner
  
• The Senior IT CRM Program Manager contributes to improving PMO processes, templates, and overall maturity of organization
  
• Other duties as assigned by management
  

Keywords: Kforce Technology, Greenville , Senior IT CRM Program Manager, IT / Software / Systems , Greenville, South Carolina